Devian Punja

Go Where Life Takes You

[Devian Punja @Devian96_]

After 3 emails all I’ve had is generic copy & paste responses, no action taken, and refusing to refund my delivery charge despite admitting there’s delays. I’m travelling Friday and need my order. Absolutely disgusted I will NEVER be ordering from @OnerActive again. Do better.

[Devian Punja @Devian96_]

@OnerActive This is absolutely shocking customer service. Ordered Thursday 21st May, paid £9 for express delivery and my order hasn’t even been dispatched yet. My wife ordered the SAME day on standard delivery and hers is already on its way — how is that acceptable? 👇

[Devian Punja @Devian96_]

@oneractive After 3 emails all I’ve had is generic copy & paste responses, no action taken, and refusing to refund my express delivery charge despite admitting there’s delays. I’m travelling Friday and need my order.Absolutely disgusted I willNEVER be ordering from again.Dobetter

[Devian Punja @Devian96_]

@oneractive This is absolutely shocking customer service. Ordered Thursday 21st May, paid £9 for express delivery and my order hasn’t even been dispatched yet. My wife ordered the SAME day on standard delivery and hers is already on its way — how is that acceptable? 👇

[Devian Punja @Devian96_]

@British_Airways I have already DM’d you and been directed to a virtual assistant which is useless.

[Devian Punja @Devian96_]

@British_Airways I need help urgently – my flight BA108 from Dubai to London Heathrow (9 Nov 2025, 13:20) was cancelled and I’ve been rebooked on BA106 the next day. Over 12 hrs delay, extra hotel, missed work, & extra dog care costs. Can’t raise a case on your site sort it out.

[Devian Punja @Devian96_]

@British_Airways Please can you reach out to me via DM so we can discuss options. Thanks

[Devian Punja @Devian96_]

@British_Airways @British_Airways Please take this seriously. This cancellation has caused major disruption and extra costs, and I expect someone from your compensation team to contact me directly. If I don’t hear back soon, I’ll have to escalate this through the Civil Aviation Authority.

[Devian Punja @Devian96_]

@British_Airways @British_Airways I’ve already tried that – it won’t let me submit a claim because it’s 14+ days before the flight. That’s not acceptable. The cancellation still causes major disruption, extra hotel costs & lost work time. I should still be compensated for this inconvenience.

[Devian Punja @Devian96_]

@SingaporeAir Extremely disappointed with the customer service from @SingaporeAir. 3 weeks on and still awaiting a refund for seats I paid for but didn't receive. This experience falls far short of your reputation. Regretfully, I won't be flying with your airline again. #SingaporeAirlines

[Devian Punja @Devian96_]

Extremely disappointed with @SingaporeAir. Missed 2 connecting flights, 8+ hours of delays, paid for legroom seats not received. Sarah, the customer advisor, simply said "delays happen" with no compensation. Two 18-hour flights turned into 24-hour nightmares.Terrible customercare

[Devian Punja @Devian96_]

@SingaporeAir Sarah has responded once again with no solution and has only provided me with a refund for one leg of my flight. Can you please put me in touch with a more useful representative, as this is now dragging! Thanks!

[Devian Punja @Devian96_]

@SingaporeAir Dear @SingaporeAir, thank you for your prompt reply. I'll truly be delighted once a resolution to my inconvenience has been achieved. ✈ #CustomerService

[Devian Punja @Devian96_]

@SingaporeAir Using the details in your system under Devian Punja - Ref: S-2023-09-10031621, to address our issue and facilitate compensation for the funds owed. Thank you for your prompt attention to this matter.

[Devian Punja @Devian96_]

@SingaporeAir @SingaporeAir Using the details in your system under Devian Punja - Ref: S-2023-09-10031621, to address our issue and facilitate compensation for the funds owed. Thank you for your prompt attention to this matter.

[Devian Punja @Devian96_]

@SingaporeAir Hello, Singapore Airlines. Despite our previous attempts through this channel, we have not received any assistance. Our emails to customer advisor Sarah remain unanswered, and we are in urgent need of help. We kindly request that you arrange for direct contact with me.

[Devian Punja @Devian96_]

@tapairportugal I have responded back. I look forward to hearing a solution from your end.

THANKS,

Devian

[Devian Punja @Devian96_]

@tapairportugal claim, I was given various phone numbers and constantly re-directed and told that we don’t have this information. After 6 hours of calling various numbers I finally got through to someone at 3pm who was able to simply view of a claim had been created on behalf of

[Devian Punja @Devian96_]

@tapairportugal Doesn’t look like anything will be done and the airline don’t really care about anyone losing their baggage as its not their problem.
Very disappointed and absolutely disgusted the way this has been handled and no one has reached out to me after 72 hours.

[Devian Punja @Devian96_]

@tapairportugal website it stays it can be and the airline have made it absolutely impossible to contact them regarding your lost baggage.
I also submitted a complaint throughout the ‘talk to us’ feature on the website on Saturday and I still have not heard anything back.

[Devian Punja @Devian96_]

@tapairportugal myself.
It has now been over 72 hours since my bag has been lost and TAP air have a form that needs to be filled out and submitted on more detailed information on your bag and it’s contents.
There is no way of this form to be submitted online even though on the