@MaxwellST_ We submitted a lot of tickets to Ubisoft Support, and a couple of times our players wrote to the Blast R6 Discord about this situation. The response was that they are not Ubisoft Support and only Ubisoft Support can help with this
The same thing keeps happening repeatedly with other people @BiBooAF@Shiinka_R6@KaneB_R6 and I'm sure they're not the only ones this has happened to . I don't know what to do in this situation, but I'm hoping for help from Ubisoft or from people who have some kind of connection with them.
I wanted to make this post right away, but we were waiting for a response from direct support, so I held it off. However, everything is moving too slowly, and we still haven't heard back.
The reason for the ban of these 2 people is the rule that the account must be in good standing, but both of their accounts were hacked and cheats were used on them. Despite numerous messages, Ubisoft Support hasn't responded to either of them.
I've hidden the emails because I don't know how the hack occurred.
First player was in the army and in theory couldn't have done anything during the hack because in our countries even using a phone is not allowed. I'll attach some evidence in screenshots 1–2.
Second player received spam emails and some Xbox account was linked to theirs. After that, a cheater logged into the account and played 2 matches. Even based on the server where these matches were played, it's clear that it was another person. Screenshots 3–4.
We can provide all the evidence computer checks and IP logs to prove that the account was hacked and that a cheater played on it.
I'm asking everyone who has any connection to Ubisoft to help us