@Hermesparcels You refuse to take this complaint seriously and by doing so, have shown a complete lack of respect for the customer. Therefore, I am taking this serious, and will be moving forward with legal action.
@Hermesparcels I'm yet to receive a response from Hermes. It is clear that you do not want to take ownership for damages caused and or, put forth an offer that is suitable to bring this case to a resolution...
I'm respectful to everybody, from the homeless person on the street to the powers that be! But don't fuck with me! I will fuck you right back - right up the arse when you're asleep motherfucker!
I'm a nice person until one tries to take the piss!! Then I become your worst fucking nightmare and you'll wish you never fucked with me in the first place! I like to have fun but I don't play!!
@Hermesparcels I've been going back & forth since 5th September w/ Tracy from the complaints team as well as the retailer! If I do not receive a resolution from Hermes within 48hrs my solicitor and I will be taking further action! Therefore, I advise you do not ignore this tweet!
@Hermesparcels "Hermes are aware of this as they have tried this before, we are unable to pay out for a claim made with Hermes. You will need to contact them directly to claim, we are unable to assist you further unfortunately.
โ
Sincere apologies
Dillon"
@Hermesparcels Now this is the email I received from the retailer...
"Dear Chloe
โ
Thank you for your email.
โ
I am very sorry to hear that Hermes have damaged your property, sadly we do not deal with property damage caused by the courier"....
@Hermesparcels "Please be assured of our best intentions at all times should you have any further queries or if you wish to provide any additional information please do not hesitate to contact me again."
@Hermesparcels "them however due to the nature of your complaint, Hermes intervened the process to investigate your complaint about the damage caused to your property"
@Hermesparcels "The Retailer/ Sender of the parcels are our customer and they keep their customer services with them therefore all enquiries or complaints need to be raised via".
@Hermesparcels "Please liaise with them for the reimbursement of the amount. When you contact them you may quote Hermes reference number 200904-029100"...
@Hermesparcels This is the last email received from a colleague within your complaints team...
"Good afternoon Chole,
Thank you for your email.
The amount has been paid to the retailer at the end off September and we have also emailed them on your behalf.
"It's a great career path."
Heather Watson has called for more young girls to get into the sport after giving a bleak assessment of the future of British tennis.
๐ฑ๐ฅ๏ธ๐ซ๐ท๐ผ๐ฌ๐ง๐พโ๏ธ๐
https://t.co/OahnKj9yUQ
#FrenchOpen#RG20