Diana De Jesus

Amplifying Customer Success is my jam | Customer Success @ Catalyst | Afro-Latina 🇩🇴 #BLM

[Diana De Jesus @DianaInCS]

2020, you're so unpredictable 😱

[Catalyst @CatalystIO]

We're ready for day 2 of #ReUp Summit 🔥

@mrbenwinn will be hosting from a small box in the middle of the @CatalystIO office!

[Diana De Jesus @DianaInCS]

"It's not about NRR, it's about NRR efficiency"

- @EllieWu_

#ReUp #CustomerSuccess

[Diana De Jesus @DianaInCS]

I am soo PROUD of this right here!

If you're gonna say you're community-driven, you have to drop content like this FOR THE COMMUNITY
https://t.co/bj1CmwRCwV

[Diana De Jesus @DianaInCS]

@thescottleese what a piece of shit

[Diana De Jesus @DianaInCS]

@LinkedIn 2nd day in a row because I looked at the profiles of the people that want to connect with me + look at open roles for my newsletter. Can I get a break here?

[Diana De Jesus @DianaInCS]

I want this wig!

[Diana De Jesus @DianaInCS]

@JuneAngelides It's the little things 🥺 hope you enjoy your reading time!

[Catalyst @CatalystIO]

Introducing the FIRST EVER summit dedicated to bringing Customer Success to the Center 🔥

We are bringing together incredible leaders from some of the world's top tech companies to talk about the hottest topics and answer the most burning questions!

https://t.co/1MDWS1I5R9

[Catalyst @CatalystIO]

Dear CSMs,

On our wishlist this year, we’d like for you to check the help center first.

Sincerely,
Customer Support

[Diana De Jesus @DianaInCS]

Whatever you do... DON'T look at your Chorus/Gong recordings if you need a confidence boost 😳

[Diana De Jesus @DianaInCS]

@taraerobertson classy!

[Diana De Jesus @DianaInCS]

@MattMyszkowski @success_hacker Congrats and same!

[Diana De Jesus @DianaInCS]

@camilamoreira3_ Por donde andas? Que belleza 😍

[Diana De Jesus @DianaInCS]

@lachlanhardy 😍😍😍 gotta check this out. Thanks for sharing

[Diana De Jesus @DianaInCS]

This week, I purposely turned my calendar into a fucking nightmare.

The best todo list IS the calendar. If there’s no time made for it, it won’t get done.

[Diana De Jesus @DianaInCS]

@oluoluoxenfree I know the feeling. Some of my personal things have been the musts of my day like "get kids ready + pick them up" and "lunch". Those things aren't optional.

[Diana De Jesus @DianaInCS]

@oluoluoxenfree More work stuff then personal

[Diana De Jesus @DianaInCS]

Yesterday, during the first few minutes of a call with a customer we literally talked about curly hair maintenance…

And that’s on having a diverse team that looks and sounds like your customer.

Don’t sleep on this.

[Diana De Jesus @DianaInCS]

Here's a conversation starter for your CS team...

Ask your team what "CSM Sentiment" means to them

[Diana De Jesus @DianaInCS]

Wrapped up Startup Week Boston just now!

I'm thankful I work for a company that keeps DEI front and center. Shout out to @CatalystIO ❤️

[Startup Boston @startupBOSorg]

“It’s the ability to give feedback and check ourselves on our journey that helps us out..." @CatalystIO Customer Success Mgr Diana DeJesus says it takes persistent hard work and humility to maintain an inclusive mindset. #SBW2021 #DiversityandInclusion #diversity