Sparsh Didwania

[Naishadh Jhaveri @naishadhjhaveri]

😎🤟

#INDvPAK #AsiaCupFinal
#AsiaCupT20

[Sparsh Didwania @DidwaniaSd996]

@AppleSupport

[Sparsh Didwania @DidwaniaSd996]

Hey @Apple — I’ve been a loyal customer for years. But the launch experience for the new #iPhone17ProMax has been nothing short of a nightmare. Here’s a thread on what your “customer-centric” brand actually feels like. cc: @tim_cook

[Sparsh Didwania @DidwaniaSd996]

Apple, you’re not just selling a phone. You’re selling a premium experience. And if this is what it looks like… it’s time you rethink what your brand actually stands for.

Expect better. Deserve better.

Signed,
A customer who tried to stay loyal.

[Sparsh Didwania @DidwaniaSd996]

This is not a supply chain issue. This is:
•Poorly coordinated store ops
•Broken communication between teams
•Customer support that’s aggressively unhelpful
•Fake demand creation by hoarding inventory
•A refusal to take accountability at every level

[Sparsh Didwania @DidwaniaSd996]

@karna_ocw Have been a user of @MaximizeGlobal since Day 1 - these claims are unsubstantiated and fake. The team and founders are extremely responsible and their support is top notch - would suggest reaching out to them before making public claims.

[Sparsh Didwania @DidwaniaSd996]

@airindia @TataCompanies @MoCA_GoI @DGCAIndia

[Sparsh Didwania @DidwaniaSd996]

Today my mother, Mrs. Archana Didwania (AI180 SFO-BOM 18 Jun 25), was humiliated at SFO. This 🧵 details a gross contract breach and unprofessional intimidation by station manager Reema Malhotra. #AirIndia #CustomerServiceFail @DGCAIndia @airindia @TataCompanies @MoCA_GoI

[Sparsh Didwania @DidwaniaSd996]

@airindia Stop gaslighting, start problem-solving. Your shiny rebrand means zilch if frontline staff can bully passengers, then HQ covers it up with copy-paste excuses.

[Sparsh Didwania @DidwaniaSd996]

@airindia So let me repeat my unanswered demands:
1️⃣ $240 refund
2️⃣ Written apology for harassment
3️⃣ Disciplinary action against Reema Malhotra
4️⃣ Public fix of mileage-ticket baggage rules

[Sparsh Didwania @DidwaniaSd996]

@airindia But the bigger scandal you keep ignoring:
• 45 min stonewall
• “Pay or leave” threat
• “You didn’t spend money” class snark
• Forced $240 swipe under duress
Your reply mentions NONE of this. Stunning customer-care priorities.

[Sparsh Didwania @DidwaniaSd996]

@airindia If your PDFs say “1 bag” while every other doc says “2,” that’s YOUR internal mismatch—not my mother’s problem. Contract law 101: airline must honor the HIGHER allowance it prints and hands to passengers.

[Sparsh Didwania @DidwaniaSd996]

@airindia Explain this, geniuses:
• Live Air India app → 2 bags / 46 kg
• Boarding pass printed at SFO → 2 bags / 46 kg
• Gate agent re-print → 2 bags / 46 kg
All generated by YOUR system after ticket revalidation. Who’s messing up?

[Sparsh Didwania @DidwaniaSd996]

@airindia Newsflash: every screenshot I posted came from the same PNR—I redacted it because, unlike your team, I understand “privacy on a public platform.” 🙄