Andrew Smith

Sales & Marketing for #ITSM #ITOM #ESM, #SIAM and #CX - things to transform a company. Works @4me, contributes @ServiceMuse

[Andrew Smith @DigitisedDebate]

A great job by 4me Partner, Revo. Proof-positive that standardisation in 4me speeds adoption and quickly Fiskars Group have moved to a level of service delivery that benefits #IT and seamlessly bridges into #esm as other business services onboard with 4me https://t.co/InVyWsos1v

[Andrew Smith @DigitisedDebate]

Good read for anyone looking for the benefits of #IT #processautomation in #itsm - here's a starter! Manual processes are prone to mistakes, particularly when dealing with complex tasks or large volumes of data. Automation can elim…https://t.co/1ZLfPBitNZ https://t.co/aRMYfFuyDT

[Andrew Smith @DigitisedDebate]

I enjoyed this article, it chimed well with meetings 4me has with Dave Kelsall and his team Vitality. This article quote "42% of technical teams were working more hours in 2021" is what Dave avoids. The orchestration to democratise…https://t.co/OnCPhmsbUN https://t.co/KEzTobK6pl

[Andrew Smith @DigitisedDebate]

In a nutshell multi-tenancy secures multisourcing #siam in action #servicedelivery https://t.co/LG6p5usKQg

[Andrew Smith @DigitisedDebate]

I struggle when I read articles like this, it feels like a bygone era. 4me's greatest benefit is its #services-centricity that allows IT to influence the business debate around all #employee services and experience. Consequently #i…https://t.co/gUk5du9lPL https://t.co/YBAarjplyP

[Andrew Smith @DigitisedDebate]

Grappling with the costs of #itservices and you're visiting SITS - The Service Desk & IT Support Show in May, then catch 4me CEO, Cor Winkler Prins, making IT Financial Management look easy! #itsm #esm #servicedelivery https://t.co/SwhcTZ0nVv

[Andrew Smith @DigitisedDebate]

Good advice from Xcession Ltd. Its also good to test the interoperability of the first ITIL processes you wish to realise and connect. For example, if #firstlinesupport and the #problemmanagement group work through well connected processes, adoption will…https://t.co/QYeqBjaFJF

[Andrew Smith @DigitisedDebate]

What's not like, Service Desk training and ITIL Foundation - bargain! https://t.co/IzMIhSvWqy

[Andrew Smith @DigitisedDebate]

I have to share this, its a good read from Satish Kumar for anyone thinking where does #itsm go next. And as we know at 4me once you also factor in the integration of data, processes and systems, #AI and #automation accelerates #se…https://t.co/QtIjOdskAW https://t.co/CywXqKNX59

[Andrew Smith @DigitisedDebate]

Valerie O'Connell from analyst group, EMA, has emerged as a leading market commentator in the #itsm space, so this collaboration with 4me will be a worthy read for anyone trying to understand IT service costs. #servicedelivery https://t.co/aUhnu7YR9h

[Andrew Smith @DigitisedDebate]

Although these #itsupport trends are commonplace, the conclusion should be ubiquitous - "Companies can streamline their workflow, automate tedious and repetitive tasks, and provide better support to employees and clients". In the w…https://t.co/Z6wdiDpWqY https://t.co/0tXSVmUGOF

[Andrew Smith @DigitisedDebate]

For the #MSPs out there wanting a different approach to managing the services you deliver to your customers. Join this 4me demo for the great reveal on March 2nd. #servicemanagement #servicedelivery https://t.co/0NtA7FkIrP

[Andrew Smith @DigitisedDebate]

4me does it again! #itsm #esm #servicemanagement https://t.co/TuENXifdEC

[Andrew Smith @DigitisedDebate]

#endpointmanagement is a fundamental piece of #itops and #itsm. Integration is key for a service management platform, like 4me. Running #azurecloud without endpoint integration to your ITSM service, then join this QRatify webinar tomorrow https://t.co/AA2GPDcS8p

[Andrew Smith @DigitisedDebate]

Easy way to get close to the complete service management platform - from ITSM to ESM - a public demo of 4me - follow the link below to register.
#itsm #esm #siam #enterpriseservicemanagement https://t.co/1LdI8CysFO

[Andrew Smith @DigitisedDebate]

Employees are 230% more engaged and 85% more likely to stay with their employers for more than three years when technology supports them at work. How about this as a checklist for improving #employeeexperience #digitaltransformatio…https://t.co/yOoOoEObWz https://t.co/wsBpT33YhO

[Andrew Smith @DigitisedDebate]

#siam #itoutsourcing #servicemanagement - if these phrases mean anything to anybody in my network, please get involved. https://t.co/Pr2K1NV28W

[Andrew Smith @DigitisedDebate]

Deploying a SIAM-enabled service management solution, like 4me, lets companies cost-manage service providers and allows an #MSP to extend its services and optimise supplier and customer relationships.

"Historical patterns, includi…https://t.co/H1owCsihfV https://t.co/lFFlzHUhlt

[Andrew Smith @DigitisedDebate]

4me will be there and CEO Cor Winkler Prins is presenting along with our customer Vitality. Its promising to be quite the live event #itsm #esm #siam #ITSM22 https://t.co/m1Ygqc0RNz

[Andrew Smith @DigitisedDebate]

A worthy 30 minutes spent by anyone wishing to learn more about #siam led by the venerable @McKennaTweet and the evangelist that is @ClaireAgutter. #servicemanagement #4meftw https://t.co/oPig4Y6FiM