@ESCOM_Malawi@ESCOM_Malawi In your customer service standards, how long should it take to respond to an emergency call? If this were a burning house, would we still be kept waiting while properties and lives were at risk?
@ESCOM_Malawi This is a very disappointing customer service.
I wanted to reported sparks of fire on an electric pole causing low voltage and complete loss of electricity to several houses since yesterday. I have been on your toll-free line for over 20 minutes with no response.
Susan Namangale, who recently received a full page profile in The New York Times, travels across NYC, sharing her story of how a single @PeaceCorps chess set recieved in her fishing village in Malawi, set her up for a lifetime of opportunity. @Susan_GOC is now paying it forward.