@virginmedia nothing on there? so clearly your advisors are not taking my issues seriously and not following complaints procedures, let alone treating customers fairly. can someone dm so someone from your side can look into this for me? it's getting ridiculous now.
@virginmedia experiencing Very Poor service atm, vm cancelled my service's without my consent, no service's for weeks, endless calls,false promises, logged complaints-no outcome. I've now received bill of nearly ยฃ300? #complaint#CustomerServiceFail#virginmedia#digusting
@virginmedia A manager rang me and I rejected his outcome as he just wanted to close it down without clarifying anything or understanding the inconvenience its caused, and I was told its getting escalated but this was 2-3weeks ago and nobody knows nothing about it now, going round in circles
@virginmedia nothing. I've got half the services running, and I still don't have the additional services, my bills showing as ยฃ293 as they think I'm a new customer, nobody has logged in complaint and I've been told to wait another 5business days-same as last week as it wasn't actioned.
@virginmedia At my wits end. I'm so confused and baffled how you treat your customers who have been mistreated. been on the phone for another 2hrs and I'm still in the same position with no positive outcome for nearly past 4weeks -poor service!
@virginmedia what about the complaint and massive inconvenience virgin media has caused? nobody wants to deal with the issue, I get past pillar to post with nobody taking ownership. worst customer service I've ever experienced.
@tapairportugal absolutely poor service, lost our checked in luggage on both outbound and inbound journeys and we have been home for 2 days and still no updates! impossible to contact anyone or log in official complain or request compensation- please dm asap and investigate!
@DreamWorlduk I have requested my refund in march, and you have not sufficiently dealt with our refund or given me any updates of when I can expect my refund. I need someone to review my request ASAP.
@curryspcworld terrible customer service, I have been hung up after waiting for 30mins twice, and I have been misled multiple of times and no one has bothered to call royal mail with my tracking number to find out what's going on with my delivery, so disappointing.