@palmmadonnaisme We are sorry to read that you are experiencing difficulties placing your order. Please contact our customer care service and we'll be happy to assist you.
@RobinMo04211065 We are sorry to hear about your experience with your New York candle. Please contact our customer service for assistance at [email protected].
@BlablablaArthur I I regret to inform you that this has been discontinued. Please contact our customer service team ([email protected]) so that we may suggest alternatives.
@Duffy_anonymous Nous sommes navrés de lire que vous n'avez pas pu retourner votre commande. N'hésitez pas à contacter notre service client ([email protected]) qui vous fournira une étiquette de retour prépayée.
@MosShava @Selfridges@JoMaloneLondon we are very sorry to hear about your experience at one of our stores. Please can you kindly email us directly at: [email protected] so we can investigate and help to resolve this for you.
@Smhumm Hello , thank you for reaching out. Please note that the blue Orphéon version is our current limited edition packaging. The fragrance remains the same. Diptyque team
@AmeliaPoamz Hello thank you for reaching out. We’re truly sorry for the confusion and any inconvenience caused. Please feel free to contact us via email at [email protected] and we’ll be happy to assist you further. Diptyque team
@axiesteamin Oud Palao Eau de Parfum is currently out of stock in most of our locations and online but it has not been discontinued. We appreciate your patience.
@VaibhavMehrotra thank you for your message. We are very sorry for any inconvenience caused. We kindly invite you to contact our partner Mecca in Australia for more information on stock availability. Diptyque team
@mimi_mochi Hello, we are sorry to hear about your experience. Please contact us by email ([email protected]) with your order number, so that we can assist you. Diptyque team
@mango_spirit we are sorry to read that your candle arrived broken. Please contact our customer service so we may further assist you. Best, Diptyque team
@notmemyego Hello , we are sorry to hear about this experience. Please contact us by email ([email protected]) with your order number, so that we can assist you. Diptyque team
@AndresMartinez1 Thank you for getting in touch with us. Please email us directly on: [email protected] and one of our team members will look into this for you.
@Kadoshbrian2024 Hi thank you for contacting us. In order to better assist you, please do not hesitate to contact us by e-mail at [email protected] We wish you a lovely day. Diptyque Team