Selfridges

Our Customer Service team are available from 8AM-10PM GMT to answer any questions you may have. Alternatively, you may find the answer to your query on our FAQs

[Selfridges @Selfridges]

@lami_timaya Hi @lami_timaya,

I'm sorry for the broken fragrance you have received. This certainly isn't the standard we expect for our customers.

We would like to discuss this with you. Please can you send us a DM with some more details, and we’ll be in touch shortly.

Thanks, JC.

[Selfridges @Selfridges]

@Paul62NW3 @HShatalova Hi @Paul62NW3,

I'm sorry for the experience you have had. This certainly isn't the standard we expect for our customers.

We would like to discuss this with you. Please can you send us a DM with some more details, and we’ll be in touch shortly.

Thanks, JC.

[Selfridges @Selfridges]

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[Selfridges @Selfridges]

@HShatalova Hi @HShatalova,

I'm sorry for the service you have received. This certainly isn't the standard we expect for our customers.

We would like to discuss this with you. Please can you send us a DM with some more details, and we’ll be in touch shortly.

Thanks, JC.

[Selfridges @Selfridges]

@dollyexplorer3 Hi @dollyexplorer3, 

I'm sorry for the service you have received. This certainly isn't the standard we expect for our customers. 

We would like to discuss this with you. Please can you send us a DM with some more details, and we’ll be in touch shortly.

Thanks,
JC

[Selfridges @Selfridges]

@Yell_1984 Hi -, 

I'm sorry for the service you have received. This certainly isn't the standard we expect for our customers. 

We would like to discuss this with you. Please can you send us a DM with some more details, and we’ll be in touch shortly. Thanks, CC.

[Selfridges @Selfridges]

@Ali_UK_1 Hi Ali, 

I'm sorry for experience you have had within our store. This certainly isn't the standard we expect for our customers. 

We would like to discuss this with you. Please can you send us a DM with some more details, and we’ll be in touch shortly. Thanks - JC.

[Selfridges @Selfridges]

@straun23 Hi there, thank you for contacting Selfridges. I'm very sorry for the issues you've experienced with this order. So we can look into it further, can you please send us a DM with your full name, email address and order number? I apologise for the inconvenience caused. Thanks - MM

[Selfridges @Selfridges]

@LouisaCott32637 Hi, there. Thanks for contacting us. Please send us a DM, and we can look into this for you. Thanks - RT

[Selfridges @Selfridges]

@silloth1927 Hi, there. Thanks for contacting us. Please send us a DM, and we can look into this for you. Thanks - RT

[Selfridges @Selfridges]

@iz__zy @kayaliperfumes Hi @iz__zy, 

I'm sorry for the service you have received. This certainly isn't the standard we expect for our customers. 

We would like to discuss this with you. Please can you send us a DM with some more details, and we’ll be in touch shortly. Thanks, JC

[Selfridges @Selfridges]

@Dannycadz Hi Danny,

I'm sorry for the service you have received. This certainly isn't the standard we expect for our customers.

We would like to discuss this with you. Please can you send us a DM with some more details, and we’ll be in touch shortly. Thanks, JC

[Selfridges @Selfridges]

@sarah_scute @sharrond62 @ThePosieParker Hi Sarah, thank you for contacting Selfridges. I'm very sorry to hear of this incident in store. So we can investigate this further, can you please send us a DM with your full name and email address so we can follow up on the complaint? Thanks - MM

[Selfridges @Selfridges]

@Tabss273 Hi, thank you for contacting Selfridges. I'm very sorry for the issues you've experienced at the Dua Lipa pop up. Can you please send us a DM with your full name and email address, so we can look into this for you? I apologise for the inconvenience caused. Thanks - MM

[Selfridges @Selfridges]

@ItsClowesyH Hi there, thank you for contacting Selfridges. I'm very sorry for the issues you've experienced with your order. Can you please send us a DM with your order number, full name and email address so we can look into it? Thanks - MM

[Selfridges @Selfridges]

@dalomkid Hi, thank you for contacting Selfridges. I'm very sorry for the issues you've experienced with your refund. So we can look into this, can you please send us a DM with your order details and your full name and email address? I apologise for the inconvenience caused. Thanks - MM

[Selfridges @Selfridges]

@Marcus_G73 Hi Marcus, thank you for contacting Selfridges. I'm very sorry for the issues you've experienced with your refund. Can you please send us a DM with more information so we can look into this? I apologise for the inconvenience caused. Thanks - MM

[Selfridges @Selfridges]

@john_jc123 Hi John, thank you for contacting Selfridges. I'm very sorry for the issues you've experienced following this purchase. So we can assist further, can you please send us a DM regarding the complaint? I apologise for the inconvenience caused. Thanks - MM

[Selfridges @Selfridges]

@BmillyL78592 Hi,

Thank you for raising this, please note that this is not a legitimate chat from an official Selfridges page and we would recommend you do not engage further, please can you send some more details to [email protected] and we’ll be in touch shortly. 

Thank you,

[Selfridges @Selfridges]

@waleed532860455 Thank you for reaching out. Please send us a DM so we can assist you further.

[Selfridges @Selfridges]

@BmillyL78592 Thank you for reaching out. Please send us a DM so we can assist you further.