I Am Disappoint

[I Am Disappoint @DisappointAm]

@danchaux @WestMidRailway Solid advice, wmr. Great help

[I Am Disappoint @DisappointAm]

@WestMidRailway @emilsfreedom 15:24 to 16:26 is more than an hour

[I Am Disappoint @DisappointAm]

@WestMidRailway what is this service? How are you still here and how am I getting home? Why is everything cancelled?

[I Am Disappoint @DisappointAm]

@xnightdrives @WestMidRailway Because it's more profitable for them. They're going to give a silly excuse like: shortage of train crew or carriages, which is obviously a lie as a large portion of their reduced schedule is cancelled.

[I Am Disappoint @DisappointAm]

@WestMidRailway @neb_robinson The goal of the system is to make you give up on getting a refund. They make it extremely difficult and time consuming in hope you realize it's not worth even more of your time for 40p after 30 days, IF they even choose to repay you.

[I Am Disappoint @DisappointAm]

@LaoLi26 @WestMidRailway Cause they don't care when or if you get home. You already bought a ticket, they made their money.

[I Am Disappoint @DisappointAm]

@WestMidRailway Their train crew is going to the festival as well.

[I Am Disappoint @DisappointAm]

@WestMidRailway Sure, if you want your employees to be hours late or not make it at all. Like this lovely example today. Even better if you want selective customer support with a sassy attitude.

[I Am Disappoint @DisappointAm]

@WestMidRailway @andy4wm So, just ignore what I asked and move on?

[I Am Disappoint @DisappointAm]

@WestMidRailway Please explain. 2 hr gap in service. How am I supposed to get home? @andy4wm some of us need to use this insult of a service every day. You promised to fix it. Typical politician.

[I Am Disappoint @DisappointAm]

@WestMidRailway There were no answers here. Only using covid as an excuse for all your shortcomings. I honestly didn't expect anything else. These problems were all present before covid, ever since you took over actually. Just an easy excuse. Others have done their job despite covid. Disgraceful

[I Am Disappoint @DisappointAm]

@WestMidRailway @andy4wm Thanks. I know it's not your fault but this is unacceptable. Next train is now delayed as well.

[I Am Disappoint @DisappointAm]

@WestMidRailway you cancelled my train again. After showing it as on time, than delaying minute by minute till completely delayed. Then you cancelled it completely. I will be late for work again. Again. Lack of train crew. How did you find that out AFTER the train was due?

[I Am Disappoint @DisappointAm]

@WestMidRailway Also we all know your crew just took an extra extended bank holiday weekend.

[I Am Disappoint @DisappointAm]

@dazman007 @WestMidRailway I wouldn't hold my breath

[I Am Disappoint @DisappointAm]

@tigger5 @WestMidRailway Not if they want to actually get to school and back

[I Am Disappoint @DisappointAm]

@WestMidRailway Very helpful. Thanks.

[I Am Disappoint @DisappointAm]

@WestMidRailway 2 trains in a row, please stop deleting my tweets and tell me how to get home

[I Am Disappoint @DisappointAm]

@WestMidRailway 10 minutes ago

[I Am Disappoint @DisappointAm]

@WestMidRailway Hi, SGB to JEQ