Michelle Turner

For flexible catering solutions throughout Hertfordshire & surrounding areas whether Corporate or Personal.

[Michelle Turner @DiscreetChef]

@GNRailUK We have been stuck now for 38 mins

[Michelle Turner @DiscreetChef]

@BensonsForBeds @BensonsForBeds can you please respond and let me know what you intend to do. You need to get more staff to deal with your complaints and you need to get someone to look to see where the complaints stem from and look see how you can rectify

[Michelle Turner @DiscreetChef]

@BensonsForBeds the 1st & 2nd (11 August)mattress delivery because when we went to put the bed together that the gas lift pistons would not budge and we could therefore not close the bed. We had to undo one bolt in each and push the bed down. I called your

[Michelle Turner @DiscreetChef]

@BensonsForBeds Can you please advise what is happening ? @BensonsForBeds

[Michelle Turner @DiscreetChef]

@BensonsForBeds I have DM”d you

[Michelle Turner @DiscreetChef]

@BensonsForBeds for purpose before it is sent out for delivery. I would also like to know what the manufacturing issue was for the original change of date as all the bed parts have labels on saying made in 2021 @BensonForBeds what are my chances f#on a response?????????

[Michelle Turner @DiscreetChef]

@BensonsForBeds compensation am I getting for this both myself and husband have wasted several hours trying to contact you and then not getting what we paid for. I also want reassurance that my mattress will be inspected to ensure that it is fit

[Michelle Turner @DiscreetChef]

@BensonsForBeds waited 49 mins he was caller number only to be cut of by your call handler. At this point he gave up and sent an email well surprise we have still had no response. I thought you were supposed to reply with in 48 hours. Basically I want to know how much

[Michelle Turner @DiscreetChef]

@BensonsForBeds was still 50 something in the queue but had to eventually give up as I had meetings to attend . My husband tried the following  day to no dismay eventually on Wednesday the 17 August having

[Michelle Turner @DiscreetChef]

@BensonsForBeds then call your customer service team again to make it notes that I was not have with the service 1st time I called I got cut off after 48 minutes 2nd time I called I waited 30 mins and

[Michelle Turner @DiscreetChef]

@BensonsForBeds a choice. Again surprise surprise no call just a text to ask me to call to arrange a date. When I eventually got through I was told they would not be able to come out till the 8 September( My house is going to be busy on the 8th)  I tried several time to then

[Michelle Turner @DiscreetChef]

@BensonsForBeds that I was not able to take pictures or a video and lots of “ I just need to speak to my manager” eventually it was agreed that your service company would come out and that they would call to arrange a date. I explained I was not really happy but did t have

[Michelle Turner @DiscreetChef]

@BensonsForBeds customer service line and waited 45 mins to have my call answered to speak to someone who very clearly was reading from a script and find like the fact that I didn’t want to follow that said script. After discussing the fact several times that I was not able to

[Michelle Turner @DiscreetChef]

@BensonsForBeds get a recorded message at 4.56pm saying due to high volume of calls you could not answer my call and to email. What you actually meant you close at 5pm so tough you had been waiting. This is not the end of the story as we have had to try to contact you in between

[Michelle Turner @DiscreetChef]

@BensonsForBeds again refused it. Again promised someone would be in contact oh guess what just an email again saying as requested my new delivery date would be the 8 September I then spent the next 2 1/2 hours trying to get through o. Your customer service line to then get a

[Michelle Turner @DiscreetChef]

@BensonsForBeds date was the 23 August. What request I never spoke to anyone. Well surprise surprise the mattress turned up only to discover that the plastic on this one was all ripped and the mattress was all dirty and yet another slash  in the mattress this time on the side so

[Michelle Turner @DiscreetChef]

@BensonsForBeds very surprised that I would not except it. The drivers mate had her on speaker phone. After being asked she confirmed that I would be contacted to arrange a new delivery date. Surprise surprise not call just a text and email saying that as requested my new

[Michelle Turner @DiscreetChef]

@BensonsForBeds filthy and when inspecting the back discovered a large home  in the back look like it had been slashed by a knife. Said would not accept delivery guys completely understood and contacted there helplineLady not very helpful and she sounded very surprised

[Michelle Turner @DiscreetChef]

@BensonsForBeds mate we ascertained that the padding inside should be sufficient to hopefully protect the bed we did take pictures just in case. But however when it came to get the mattress out they discovered that the plastic covering was ripped I several places and the mattress

[Michelle Turner @DiscreetChef]

@BensonsForBeds I had to call to get confirmation to get a confirmation that it was actually coming. On the 1st the delivery drivers turned up the boxes for the bed itself were all damaged but between myself the driver and his