ozgur

[ozgur @Dogan7O]

@TurkishAirlines business uctum bugun dubaiden gece 2 ucusu istanbula 6 da indim, bastan sona kadar kabus gibi bir ucustu. Once business da olmama ragmen 1.5 saat bagaj kuyrugu beklettiniz, simdi de indim ve bir bagajim kayip, karton kutu nutricook air frier, cok simirliyim

[ozgur @Dogan7O]

@TuKaTV_English @duCares @Dubai_DED Many thanks , i did it now

[ozgur @Dogan7O]

@duCares i just ordered a new iphone device but also they sent me a new sim card. It is a big disappointment that this is not being sorted out for more than 2 weeks. We are living in the 21st century and such a big technology company is not able to sort out this simple issue.

[ozgur @Dogan7O]

Although i complained this to DU they insist me to pay these charges without using any service from them. Hence, i need your support to sort out this issue asap pls

[ozgur @Dogan7O]

@Dubai_DED i need your urgent help. I bought a new device from DU and it looks by mistake i had selected a new plan instead of the current plan. I had called DU call center to double check if i did such a mistake as soon as i suspected from such a mistake and they had told me no

[ozgur @Dogan7O]

Then they sent me a new simcard which could understand after opening the package. Now i want to cancel that new simcard and DU is asking me to pay a penalty of aed 400 plus the whole device fee of around aed 4000.

[ozgur @Dogan7O]

@duCares Moreover i did not open the simcard neither activated it, again i am kindly requesting you to cancel the sim card and do not apply any penalty. If this is not resolved fairly, i will be considering to cancel all my subscriptions 2 mobile, tv, internet, home and switch to Etisalat

[ozgur @Dogan7O]

@duCares I cant believe that in 21st century, the biggest telecom company of UAE cant de-link the number from the wrong simcard and link it to the current correct number. Such a big company like DU should be more problem solving oriented instead of asking the customers to pay a penalty.

[ozgur @Dogan7O]

@duCares Hi Yakoub, please dont tell me this is the result of your investigation. If yes, seriously it is a big shame.

[ozgur @Dogan7O]

@duCares Ok thanks Yakoub. May i please ask not to send these confusing mails then??

[ozgur @Dogan7O]

@duCares I really need someone to read what i am writing and come back with a proper solution. To confirm that i am not being charged i had called call center which i had been confirmed that DU does not see 2 plans but then i had been sent another sim card and i am being asked to pay:((

[ozgur @Dogan7O]

@duCares You continue to provide me the same answer which i had been given already. As i explained many times before there was no option to select the current plan online hence, i had selected a lower plan by considering that the current one is not existing hence this is the new one.

[ozgur @Dogan7O]

@duCares Ok thanks. The reason why i am asking because of the new message from Du as shown above. I am awaiting for the urgent solution pls. Thanks.

[ozgur @Dogan7O]

@duCares Please do not waste your customer time by throwing the ball internally. Do you think i have not visited Du store. I am every time very disappointed with your responses. This should not be the response from Du:((

[ozgur @Dogan7O]

@duCares Ok thnks responded you now on private message.

[ozgur @Dogan7O]

@duCares I already emailed you today but no response yet

[ozgur @Dogan7O]

@duCares Thanks. My phone number is 0555524798 and the sim card for the new line is 0521128739.

[ozgur @Dogan7O]

@crypto_wisdom_ Xlm