Art is my job and my hobby as well. Sometimes when I'm free I just sit down to draw for "myself" because there's less pressure and I don't want to get rusty.
We need to draw to wind down or warm up before the actual job. There is work being done in the background that we don't talk about and as long as the artist fully communicates with it's clients it's completely fine for them to draw for themselves, otherwise we would go insane.
Demonizing artists for working on other things instead of your request is foolish and very ignorant. Rushing them if they are still within the deadline is incredibly rude and will get you refunded and you'll never hear of them ever again.
If you're a client and your artist is already past deadline there are two options:
1. They gave you a good and valid reason they are late:
They might be coping with something stressful drawing for themselves, try to be understanding but if you feel like they are unreasonable and you're neglected try to negotiate for a partial or full refund.
2. They are completely ignoring you, posting anything other than your request:
Ask for a refund immediately, if you message them about it they will 99% immediately reply LOL
If they still ignore you only then consider doing a chargeback. Never abuse chargebacks because no one will do business with you ever again.
TLDR;
If the artist communicates with you it should be okay.
If you're being ghosted they should be held accountable.
Remember, no matter what happens to stay polite and professional because there's another human being sitting behind the other screen.
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