It’s official – Sprinklr is a publicly traded company on the @NYSE. Thank you to every single employee, customer, and partner for helping us achieve this milestone. We’re just getting started. The best is yet to come. #SprinklrIPO#UnifiedCXM https://t.co/STPfTVSxxw
@TaxAct@turbotax@HRBlock Need suggestions.... my taxes are more complicated than they were last year and so I don't know which tax solution to go with. any good comparison tools out there?
IMHO, the corollary of this is that modern (read: digital) channels are necessary, as they're the only ones that can allow agents to respond "at the speed of customers"
How long do we make customers wait? Waiting is friction. Wasting our customer’s time is friction. That little recording you hear when you’re on hold should say, “Your call is NOT really that important to us. Otherwise, we wouldn’t make you wait!”