Dorit Horst

Independent User Researcher & User-centred Design Consultant with 15 years of experience

[David Travis @userfocus]

UX Quotation of the Day: "The value is in what gets used, not in what gets built." Kris Gale. https://t.co/HMkQjbyFz4

[Dorit Horst @DoritHorst]

Researchers need to believe that our value to the company is not only the ability to gather unbiased user needs, but also our very own point of view https://t.co/afMt9eMT1P

[Dorit Horst @DoritHorst]

Want to learn more about user-centered Design and pass the "Certified UX and Usability Professional" certificate ? Join my next CPUX preparation training class on 5th and 12th of Novembre in Lausanne @DigicompCH : https://t.co/V4lw7pvdjP

[Dorit Horst @DoritHorst]

Join our next class on 1st & 8th July @DigicompCH Lausanne to obtain your internationally recognised and independent certification as "Professional for UX and Usability" from the UX Qualification Board. Register here : https://t.co/V4lw7pMOIp #userexperience #usability #ISO9241

[Dorit Horst @DoritHorst]

Ever wondered what the small increase on key "5" on your remote control is useful for ? As we learned in our user interviews for @SSRSRG it helps blind TV users find their way around their remote control. #accessibility #HbbTV #UX

[Dorit Horst @DoritHorst]

We learned a lot about how blind users use media by interviewing them in their homes on behalf of the Swiss Broadcasting Corporation @SRGSSR. Did you know there is a "talking teletext" and a special tweeting device for blind users ? #userresearch #ethnographicinterviews #HbbTV

[Dorit Horst @DoritHorst]

"Stop talking about "consistency": this focuses on the product and ignores context. Instead, talk about "the Principle of Least Surprise" as this focuses on the user. Completely agree with the importance of context! Read more in @userfocus newsletter : https://t.co/b2fHIlGlLo

[Dorit Horst @DoritHorst]

Kicking off a new project with Swiss Secretariat for Education, Research and Innovation (SBFI) : Looking forward to 11 user interviews completed by a UX expert evaluation in the coming weeks. #usability #userexperience #userresearch

[Dorit Horst @DoritHorst]

We recently used top task analysis to help Yverdon design their new website https://t.co/qUnwDVCDwD. This helped us to focus on what matters most to users and defocus on what matters less. Check out @gerrymcgovern 's new book about his method : https://t.co/js8R8wSlgJ #toptask

[Dorit Horst @DoritHorst]

Jeff Sauro's recent research @MeasutingU shows that "participants who had a poor experience on a website they recently purchased from are less likely to purchase on it again, purchase fewer times, and spend less than those with the best experiences" https://t.co/CtdgXUy61K

[Jared Spool @jmspool]

If you’re using a session recorder to collect data on what your users do with your design, you’re likely engaging in unethical practices.

• Have you asked the users for consent?
• Are you sure it is being used for the purposes you said? (Hint: Where’s it hosted?)

[Jared Spool @jmspool]

These are the hardest skills to acquire when becoming a great UX designer.
The skills to teach the difference between good and poor UX designs.
To teach practices, methods, and rituals that deliver great UX design.

I believe that's what our students of design to aspire to.

[Dorit Horst @DoritHorst]

#Alexa Improving customer experience by spying on their personal conversations? The end doesn't justify the means: When hiring a user researcher better check they fulfil deontological requirements such as explicitly asking user's permission when recording https://t.co/IoRm4HhvKA

[Dorit Horst @DoritHorst]

Want to know the concepts and methods of User-centred Design and obtain an independent certification of your knowledge ? My next "Certified User Experience Professional" (CPUX-F) preparation training @Digicomp takes place the 1st and 7th of July https://t.co/VBZ69CymLy

[Dorit Horst @DoritHorst]

User researcher's fallacy: "My job is to learn about users". Truth: "My job is to help my team learn about users". Nice article from @userfocus about techniques to share research insights : https://t.co/wX1eGDjEwv