Doug Lipp

Speaker, Service & Leadership Consultant and Best-Selling Author, Disney U

[BPrO_org @BPrO_org]

@DougLipp, nos recordó en el #CXSummit2025 que la magia comienza con la cultura.

Confianza, empatía y coherencia: eso es lo que realmente crea experiencias inolvidables.

@anakarinaqa | @melissadibuja

[Doug Lipp @DougLipp]

@BPrO_org @anakarinaqa @melissadibuja Magnificent work!!!!! Thank you for sharing

[Doug Lipp @DougLipp]

@NISC_coop Ready to Laugh & Learn? Then let’s fill this room!

[NISC @NISC_coop]

It's time! The 2024 #NISCMIC kicks off this evening at 5pm! Join us to hear from NISC President & CEO Doug Remboldt on our focus this year and learn from DisneyU Author Doug Lipp how to provide an excellent customer experience.

See you soon!

[Doug Lipp @DougLipp]

@mohamed_isa Happy birthday Mohamed!

[Doug Lipp @DougLipp]

Here's my 2nd Dear Disneyland letter on @MiceChat. https://t.co/OF0AidMiEm

I hope @WaltDisneyCo embraces Walt's idea to constantly Plus the Show and embrace truth tellers.

#DisneyU
#DisneyUniversity
#DisneyInstitute
#Disneyland
#TheWaltDisneyCompany
#DisneyLeadership

[Doug Lipp @DougLipp]

Sharing this with friends & colleagues because of:

• My love for Disney & @Disneyland
• Concern for Disneyland’s current state

Honored @MiceChat is promoting my 3-part letter, starting with this first one timed on Disneyland’s 69th birthday today. https://t.co/Oh1KbSg8Ur

[Doug Lipp @DougLipp]

Setbacks are part of life, but giving back is healing. 🌻
In my latest blog, I share our experience with @NAMICommunicate and the support we received: https://t.co/eh7fUx8Gg4

#Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #Training

[Doug Lipp @DougLipp]

In my newest blog, I discuss how the "Normalization of Deviance" can lead to disaster and share insights from NASA’s history: https://t.co/37Ox3SaUoc
#Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment #Training

[Doug Lipp @DougLipp]

Have you noticed how customer service has become robotic? 😟

Discover how businesses are transforming their customer interactions: https://t.co/a9xBSz6rJj

#Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment

[Doug Lipp @DougLipp]

Merging teams? Beware the hidden traps! ⚠️

Explore why many mergers fall apart despite shared values: https://t.co/byA5O0m8bL

#Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment #Training

[Doug Lipp @DougLipp]

✨ Looking for the secret to true happiness?

In my new blog, I discuss how Shawn Achor's powerful insight can transform your outlook ni life.
https://t.co/O9HJwFmshv

#Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #Training

[Doug Lipp @DougLipp]

🌟 Ever wondered what makes a true leader?

Let me take you backstage with Wayne Gretzky and reveal the essence of greatness: https://t.co/fhmDXXlqj8

#Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment

[Doug Lipp @DougLipp]

Embrace failure, thrive through adversity! 🌟

Discover the Japanese wisdom behind resilience in my latest blog: https://t.co/AdXK1AcDlc

#Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment #Training

[Doug Lipp @DougLipp]

Wondering what if we train them and they leave? But consider, what if you don't train them, and they stay? 🤔

My new blog: https://t.co/2l9ctgHAKk
#Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment #Training

[Doug Lipp @DougLipp]

It's time to break free from excuses. ⏰

Learn about Pride Industries, and how they've flipped the script to "Yes, If": https://t.co/i1Ro8Wnd4R

#Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment #Training

[Doug Lipp @DougLipp]

🌟 Unlock the secrets of sustained success!

Discover how Greg Hicks of Impressions Catering turned his failing business around and found triumph in focus: https://t.co/r9nvLf1h7G

#Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity

[Doug Lipp @DougLipp]

Is your organization teetering on the edge of failure?

Gain insights into strategies that will empower your organization for lasting success: https://t.co/xNFDiQhIpd

#Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #Training

[Doug Lipp @DougLipp]

🌐 Out with complacency, in with success! 🚀

My latest blog urges you to crawl out of complacency with honesty and change: https://t.co/vM1E9gQnq0

#Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment #Training

[Doug Lipp @DougLipp]

Discover the key to organizational success - being truthful with yourself!

Learn how the Force Field Analysis can guide your decision-making: https://t.co/IK7kqquSNZ

#Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #Training