DPC

[Mark Murray @markmurray21]

@AmericanAir @Dpc17479Dpc Have you though? Or my issue?

[DPC @Dpc17479Dpc]

@markmurray21 @AmericanAir I doubt it @markmurray21 …no response back to my DM from @AmericanAir

[DPC @Dpc17479Dpc]

@AmericanAir Twice in weeks I’ve sat 3 hours on the tarmac with no water or cabin crew attention! Today a first officer said “I wish we had better employees,” and a Terminal C agent said “I wish we had a better CEO.” Staff urged me to tweet since complaints aren’t handled. AA2321

[DPC @Dpc17479Dpc]

Complain to @americanair about their shocking service and they come back, “Delays frustrate us too”. Total lack of any attention by the cabin crew whilst stuck on ground for hours. Employees complaining about each other and the CEO! @robertisom

[americanair @AmericanAir]

@Dpc17479Dpc Delays frustrate us too, and we're sorry. Your comments are concerning to us, and we want to follow up internally. DM us your confirmation code.

[Mark Murray @markmurray21]

@AmericanAir @Dpc17479Dpc This is garbage. Do something and stop apologizing.

[DPC @Dpc17479Dpc]

@AmericanAir I’m not complaining about the delay, we can’t help weather. If you read the post again my issue is with your lack of service. You have my confirmation code in DM

[DPC @Dpc17479Dpc]

@AmericanAir Twice in weeks I’ve sat 3 hours on the tarmac with no water or cabin crew attention! Today a first officer said “I wish we had better employees,” and a Terminal C agent said “I wish we had a better CEO.” Staff urged me to tweet since complaints aren’t handled. AA2321

[DPC @Dpc17479Dpc]

@AmericanAir I’m not complaining about the delay, we can’t help weather. If you read the post again my issue is with your lack of service. You have my confirmation code in DM