David Naylor

Founder at Humanotics - Artificial Intelligence ¦ Customer Experience ¦ Leadership ¦ Insight & Analytics ¦ Always 'turning pro' photographer.

[David Naylor @DrDavidNaylor]

Read now - How is #AI going to transform #recruitment in the customer management industry? #customerservice https://t.co/vLjJbLkfvL

[David Naylor @DrDavidNaylor]

So pleased that Paul Carter is bringing his immense expertise in specialist talent management and recruitment to the next stage of Humanotics' development. Great to be working with you Paul! #bettertogether https://t.co/lRFlRFuUwD

[David Naylor @DrDavidNaylor]

Reduce customer demand with proactive AI and Automation. Talk to us to discuss how predictive customer analytics can help to reduce unnecessary contact.
https://t.co/ry9A653t1e
#artificialintelligence #automation #customeranalytics #communication

[David Naylor @DrDavidNaylor]

Recruitment workload overwhelming? Apply AI so the best candidates rise to the top. Get in touch to find out how we can help you set up AI for recruitment in your organisation https://t.co/6JPbVBkx4A
#artificialintelligence #recruitment

[David Naylor @DrDavidNaylor]

Build smarter voice self service with AI. Get in touch to find out how we can help you set up self-service and conversational bots in your organisation https://t.co/mkeDkTtZ2q
#conversationalai #artificialintelligence #customerexperience

[David Naylor @DrDavidNaylor]

Understanding why and how often customers make contact is key to improving service or sales interactions. Get in touch to build insight through Conversation Analytics in your organisation.
https://t.co/JNTHoSXAcU
#artificialintelligence #customerexperience #conversationalai

[David Naylor @DrDavidNaylor]

Reduce customer demand with proactive AI and Automation. Talk to us to discuss how predictive customer analytics can help to reduce unnecessary contact.
https://t.co/WyxwizjFNB
#artificialintelligence #automation #customeranalytics

[David Naylor @DrDavidNaylor]

Recruitment workload overwhelming? Apply AI so the best candidates rise to the top. Get in touch to find out how we can help you set up AI for recruitment in your organisation https://t.co/hoWAlH5sZQ
#artificialintelligence #recruitment

[David Naylor @DrDavidNaylor]

Build smarter voice self service with AI. Get in touch to find out how we can help you set up self-service and conversational bots in your organisation. https://t.co/uyiKh0AIhq
#conversationalai #artificialintelligence

[David Naylor @DrDavidNaylor]

Sign up for Thursday's webinar to get practical help on applying #artificialintelligence to your customer contact strategy. Reduce unnecessary contact and build better experiences for customers and your people #CX #customerstrategy

https://t.co/ElqWTfvrzl

[David Naylor @DrDavidNaylor]

@mazaru talk about the product we've developed together - Mazaru Insights. #artificialintellgence for better customer conversations https://t.co/nsqPn0ZqNi

[David Naylor @DrDavidNaylor]

Our Conversation Analytics tools analyse conversation not just text, provide insight on root cause and deliver improvement actions across all unstructured conversation. https://t.co/KCabBT5LdE
#ai #customerexperience #conversationalai

[David Naylor @DrDavidNaylor]

Natural language recognition continues to develop with machine learning but we still have to focus on performance that is context specific. General understanding from one model is still a goal. #speechrecognition #machinelearning #nlu https://t.co/AxCgr7D1As

[David Naylor @DrDavidNaylor]

Use the power of behavioural science, supercharged by Artificial Intelligence, to increase sales, improve satisfaction and wisely reduce service contact. https://t.co/rONJaRaLRp

#ai #communication #customerexperience #conversationalai

[David Naylor @DrDavidNaylor]

If you've experienced depression, you'll know breaking a downward spiral is helping someone step outside their limited physical & mental comfort zones. If screen time is a big part of that zone these apps can help. #chatbots #mentalhealth #AIforgood
https://t.co/qaFuAUPvhj

[David Naylor @DrDavidNaylor]

Microsoft snapping at the heals of Google with this new language model - or so they claim. #machinelearning #nlp #artificialintelligence
https://t.co/ZptgyQn0oI

[David Naylor @DrDavidNaylor]

Leading companies are augmenting not replacing their people with #artificialintelligence #ai https://t.co/rURLBodrP0

[David Naylor @DrDavidNaylor]

Lack of skilled staff, quality of data and understanding the real benefits and uses of #AI are challenges. Let's stop hanging on to false promises of self driving cars and start innovating with tools & techniques that are delivering benefits already.
https://t.co/YtmvqpHmo1

[David Naylor @DrDavidNaylor]

Speech Recognition is starting to deliver according to Gartner. It's taken massive leaps thanks to #AI but operationalising and optimising its use in customer operations are still challenges. Good technology needs great people and processes. #speechrecognition #customeroperations

[David Naylor @DrDavidNaylor]

In the modern digital economy where effective #retail #logistics is critical, machine learning is a vital tool. A few quick use cases for #artificialintelligence explained in this interesting article. https://t.co/BkjaSe7NNs