Dr.Kartik 🇮🇳

Liver Transplant and HPB Surgeon /
Father of 2 angels /
Tech Enthusiast /
Love Cars /
Fitness Freak

[Dr.Kartik 🇮🇳 @DrKartik]

@star_orm No... they are creating more and more hurdles and issues and not issuing the policy despite making the full payment and submitting all documents.
This is height of harassment from star health team...

[Dr.Kartik 🇮🇳 @DrKartik]

@StarHealthIns @star_orm
I have been trying to get an issue resolved. Sent multiple mails and calls but no one is responding. Only fake promises. It's been 20 days and no response. The most pathetic service by any insurance company.

[Dr.Kartik 🇮🇳 @DrKartik]

@star_orm Policy still not issued
Made the payment in full
Shared all the required documents
Filled all relevant forms

What more to do dear Star Health team?
Dealing with you guys is giving me so much stress and making me sick!!
Hope u don't deny claim for that!!

[Dr.Kartik 🇮🇳 @DrKartik]

@star_orm It's heights now. I made the payment for 2nd policy 3 days ago and still the policy hasn't been generated!!
I don't know what more a customer should do to get the policy and response from you guys 🙏

[Dr.Kartik 🇮🇳 @DrKartik]

@star_orm Waiting for my policy documents. Have mailed all the required forms and payment receipt.
Kindly do the needful

[Dr.Kartik 🇮🇳 @DrKartik]

@star_orm The renewal date is in couple of days, Requesting prompt action for the second policy to avoid any issues in future claims etc.
Name of insured needs correction and certain unnecessary add ons need to be deleted. Hope to get the revert soon

[Dr.Kartik 🇮🇳 @DrKartik]

I have paid for one policy and shared the payment details over mail.Kindly issue the policy.
The other policy there's a conflict in the name(kindly check adhar card). Once that is corrected, shall pay for this https://t.co/ifttwZxjsO response from your team on mail yet since yesterday morning

[Dr.Kartik 🇮🇳 @DrKartik]

@star_orm I haven't had such tough time for resolving such a simple issue anywhere... this is just a renewal... wonder how difficult it will be to get the claim approved by you guys 🙏
@StarHealthIns

[Dr.Kartik 🇮🇳 @DrKartik]

@star_orm Still I haven't got any confirmation or link. Got a call yesterday assuring I'll be getting the correct link.
My policy of last so many years isn't even showing on my dashboard and no idea how to renew it...on top of it constant calls from renewal team..I'm really done starhealth

[Dr.Kartik 🇮🇳 @DrKartik]

@star_orm Pls resolve my issue and then I'll be able to renew my policy. Threatening customer to renew policy isn't the right approach.

[Dr.Kartik 🇮🇳 @DrKartik]

@star_orm The star health customer care is calling and threatening me constantly to renew my policy and then only my issue will be resolved. The language being used is very harsh and threatening. I have the call recordings as well. Is this the way to deal with customers?

[Dr.Kartik 🇮🇳 @DrKartik]

@star_orm This renewal link is not right. I have already replied to the mail and put across my issues regarding this link. This is not what I have been requesting for. Pls look into it and revert

[Dr.Kartik 🇮🇳 @DrKartik]

@StarHealthIns @star_orm I have sent so many mails and reminders and it's crucial as I need to get my issue resolved before my policy renewal date(which is in less than a week) Star Health guys are so lazy that they aren't able to solve the issue or deliberately delaying it...

[Dr.Kartik 🇮🇳 @DrKartik]

@StarHealthIns @star_orm Despite multiple reminders and mails and escalation on social media, there's still no satisfactory response from the @StarHealthIns team. It's so pathetic too experience this kind of service.
Their claim settlement is horrible and now solving a simple issue is difficult too.

[Dr.Kartik 🇮🇳 @DrKartik]

@iamankitpande I drive the GV and have also driven the Hyryder. They both are same, only the badge is different. Toyota guys try to sell the badge more.

[Dr.Kartik 🇮🇳 @DrKartik]

@StarHealthIns @star_orm Please have a responsible grievance officer contact me and resolve this, rather than sending another automated acknowledgement.
If this continues, I will escalate the matter through IRDAI Bima Bharosa and the Insurance Ombudsman.
@StarHealthIns @star_orm

[Dr.Kartik 🇮🇳 @DrKartik]

@StarHealthIns @star_orm This is not resolution. It is simply generating another ticket every time I follow up.
Your own service standards state that complaints should be acted upon and a decision communicated within 14 days.

[Dr.Kartik 🇮🇳 @DrKartik]

@StarHealthIns @star_orm I'm a doctor myself and I see for trivial reasons my patient' claims get rejected. Now when I need a support, I understand how difficult you guys are to deal with. Absolutely no concern about customer grievance.
What's the solution? How to get in touch with you guys?

[Dr.Kartik 🇮🇳 @DrKartik]

@StarHealthIns @star_orm If any issue arises later at the time of claim settlement, I've all the mails to prove how much I tried to contact @StarHealthIns and will show in court of law. You guys just know how to deny a claim, not to help a customer in need.
The most pathetic company I've seen.