Dr.Akshayaa

Medical officer

[Dr.Akshayaa @Dr_Akshayaa]

@Swiggy @SwiggyCares @fssaiindia UPDATE: After escalating with undeniable video evidence, @Swiggy @SwiggyCares has finally initiated the full ₹529 refund. While I appreciate the financial resolution, I strongly urge @fssaiindia to ensure Swiggy fixes this misleading menu & algorithm to protect others. (5/5)

[Dr.Akshayaa @Dr_Akshayaa]

Unacceptable religious & dietary violation by @Swiggy @SwiggyCares. Your algorithm explicitly pushed a BEEF burger when I searched for "Chicken", deliberately hiding ingredients. When I realized and cancelled, I was penalized a ₹529 fee! Order #248017938118709. (1/2)

[Dr.Akshayaa @Dr_Akshayaa]

@Swiggy @SwiggyCares @SwiggyCares emailed 5 mins after this thread claiming their app "explicitly states" beef & asked for proof. Here is a LIVE screen recording of YOUR app. I search "Chicken Burger", Marsellic appears, with ZERO mention of beef. Stop the lies & refund my ₹529! @fssaiindia (4/4)

[Dr.Akshayaa @Dr_Akshayaa]

@Swiggy @SwiggyCares @fssaiindia @jagograhakjago My husband only caught this by checking @zomato to compare prices. Unlike @Swiggy, Zomato transparently labels it the "Beef Marseille Classic Burger"! Swiggy hid the meat, misled my search, and penalized me ₹529 for their own gross error. (3/3)

[Dr.Akshayaa @Dr_Akshayaa]

@Swiggy @SwiggyCares Formal grievance email sent 24 hours ago with zero response. This is a severe breach of consumer rights and food labeling laws. See attached official complaint PDF and evidence. Issue my full refund immediately. @fssaiindia @jagograhakjago @SwiggyCares (2/2)