DriveSure

Helping new car dealerships remain the go-to provider for maintenance, tires, and repairs by providing a unique set of benefits with every service.

[DriveSure @DriveSurebyKrex]

Learn what nearly 2,000 dealership service customers told us about why they come back…and why they don’t. https://t.co/ogvpcEdmR2
#automotive #fixedops

[DriveSure @DriveSurebyKrex]

“Your next visit is already covered.”

That one shift changes behavior.

Service bundles don’t just sell work; they make returning the default.

https://t.co/rRAuRPHIWj

[DriveSure @DriveSurebyKrex]

Customers decide faster than you think.
And that decision usually comes during the first conversation.

Clear = trust
Confusion = doubt
https://t.co/0YQ7aL56oX

[DriveSure @DriveSurebyKrex]

Retention often comes down to one simple thing: answering the call.

When every customer gets a response, opportunities stop slipping through the cracks. Consistent coverage builds trust faster than most dealerships realize.

https://t.co/7rhxXIpbIW

[DriveSure @DriveSurebyKrex]

Customers are telling us exactly what they want:

72% want text updates
48% would use mobile service
Only 33% buy tires from dealerships

The opportunity isn’t hidden, just being missed.

Full report → https://t.co/hpd7kOZXzh

[DriveSure @DriveSurebyKrex]

Think recall work is just warranty pay? Think again. Over half the revenue from recall visits comes from customer pay.

https://t.co/z5wYYRQgDh

[DriveSure @DriveSurebyKrex]

Small decisions + missed visibility + easier alternatives = failing retention.

By the time you see it, it’s already happened.

https://t.co/fuMAnCqkrz

[DriveSure @DriveSurebyKrex]

Try calling your service department like a customer would.

No answer?
Voicemail?
Slow follow-up?

That’s where retention starts slipping.

https://t.co/opTBGnq0Xj

[DriveSure @DriveSurebyKrex]

More tech ≠ better retention.

Better use of tech does.

Data → decisions
Tools → process
Mobile → expectation

Make it easy to stay.

https://t.co/gftv0xk3jG

[DriveSure @DriveSurebyKrex]

Want better customer retention?

Start with employee retention.

Familiar faces build familiarity.
Familiarity builds trust.
Trust keeps customers coming back.

https://t.co/wG84wt7qkU

[DriveSure @DriveSurebyKrex]

Retention isn’t slipping in year five.

It’s slipping in year two.

Fewer visits. More quick-lane competition.
Habits form fast.

If the early service experience isn’t clear and easy, customers won’t wait around to leave — they’ll just stop showing up.

https://t.co/2nY2Ez1a6Z

[DriveSure @DriveSurebyKrex]

Recall customers haven’t visited in 600+ days on average.

64% return again within a year after completing recall work.

That’s not a hassle.
That’s a retention opportunity most stores underuse.

Automation + mobile service = recalls that drive revenue.

https://t.co/caaFBlYlrs

[DriveSure @DriveSurebyKrex]

If your dealership’s social feed is 90% inventory…
you’re competing on price.

If it’s personality, education, and transparency…
you’re competing on trust.

Trust wins retention.

https://t.co/1YShvw3jgK

[DriveSure @DriveSurebyKrex]

Customers don’t always know what makes dealership service different.

Highlighting technician experience and training helps build confidence before the first repair even starts.

https://t.co/GVIzRERNHw

[DriveSure @DriveSurebyKrex]

Retention doesn’t break all at once.
It fades when trust does.

Service is where that trust is built or lost every single visit. Support the people. Align the teams. Lead service like it matters.

Because it does.

https://t.co/hDGOWaCKXT

[DriveSure @DriveSurebyKrex]

Retention isn’t a mystery.
It’s a muscle.

Built in the service drive through:
• Consistent process
• Clear communication
• Trust over time

The dealerships winning tomorrow are mastering the basics today.

https://t.co/tmBae2ouKB

[DriveSure @DriveSurebyKrex]

Your customer doesn’t care about your tablet.
They care about why they’re there.

Step out from behind the screen.
Greet them at the car.
Listen first.

That’s where trust actually starts.

https://t.co/deOJ5luzlu

[DriveSure @DriveSurebyKrex]

Complacency in fixed ops rarely looks like failure.

It looks like comfort:
• Processes that “work”
• Numbers that feel fine
• Fewer questions are being asked

Meanwhile, customers keep changing.

Retention belongs to the teams that stay curious.

https://t.co/4ZmKIwFoJO

[DriveSure @DriveSurebyKrex]

Streaming services proved the power of subscription models, so why hasn’t fixed ops fully embraced them?

https://t.co/rySkHPTDIc

[DriveSure @DriveSurebyKrex]

Dealers who schedule the first service appointment before the customer leaves see higher show rates, stronger loyalty, and more repeat business.

Simple step. Big impact.

https://t.co/b5fBZKzzG6

[DriveSure @DriveSurebyKrex]

Recalls may start with a manufacturer repair, yet the real value is in reconnecting with the customer.

Done right, they become opportunities to drive loyalty, repeat service, and even future sales.

https://t.co/PlEpd2U44g