Duncan McMaster

[Duncan McMaster @DuncanMcMaster4]

@Argos_Online
A heartfelt thank you to Louise for her intervention on a complaint I raised.
Things go wrong sometimes, but it's how it is rectified that counts. If Argos has any recognition mechanism, I recommend Louise is acknowledged as the epitome of excellent customer care.

[Duncan McMaster @DuncanMcMaster4]

@Argos_Online, ordered and the wrong item was dispatched. Had an online chat with an agent who tells me that as this comes direct from a supplier, I can’t simply exchange and have to get a refund which can take 6 WEEKS, then have to reorder. Not acceptable, not my error.

[Duncan McMaster @DuncanMcMaster4]

@gunsnrosesgirl3 Bar

[Duncan McMaster @DuncanMcMaster4]

@NoContextBrits Black pudding, it’s basically a scab sausage 🤮

[Duncan McMaster @DuncanMcMaster4]

@LUFCDATA Looking forward to seeing his journey. His talent is only going to grow.

[Duncan McMaster @DuncanMcMaster4]

@Goldstrike01 @currys Leeds, crown point

[Duncan McMaster @DuncanMcMaster4]

@currys
You’ll know me & others have given you plenty of stick over the last month re our much delayed PS5 purchases.

I’m delighted to say I collected mine from store today.

@currys , please in future be transparent with your customers and proactively manage our expectations.

[Duncan McMaster @DuncanMcMaster4]

@GervaciusJR 2nd Sept

[Duncan McMaster @DuncanMcMaster4]

@Kalvinphillips
Hi Kal, any truth in the rumours that you’re going to be in gogglebox on Friday?

[Duncan McMaster @DuncanMcMaster4]

@currys 42 the meaning of life the universe and everything. But if you want to be pedantic 35 😀

[Duncan McMaster @DuncanMcMaster4]

@Vickie_HS @curryspcworld Same story here Vickie😔. Was told twice the store would call, never happened. Made an official complaint but never have an official response. Curry’s are a faceless organisation.

[Duncan McMaster @DuncanMcMaster4]

@curryspcworld Excellent, thank you Rich D, that is the first solid date anyone from @curryspcworld has provided.

[Duncan McMaster @DuncanMcMaster4]

@curryspcworld Thank you. Just to be clear and to manage our expectations. Is 24th October the date available to collect in store, or is it when you receive the stock centrally and then have to distribute into stores?

[Duncan McMaster @DuncanMcMaster4]

@curryspcworld btw, within 3 weeks is mid October 17/10. End of October is 5 weeks. Again, simple question, when will we receive our PS5s? You’ve provided 2 possibilities here.

[Duncan McMaster @DuncanMcMaster4]

@curryspcworld The ‘other order’ was in reference to the N64 and how long it takes @curryspcworld to fulfil an order. If I gotta explain it, it’s not funny 😔

[Duncan McMaster @DuncanMcMaster4]

@curryspcworld @TeamKnowhowUK @BBCWatchdog
Ordered PS5 on 2/9. Looking at your replies various customers we’re being told,

“Orders are taking around 4 weeks”

“expecting the stock to arrive towards the end of October”

Simple question, when can we expect our PS5s?

[Duncan McMaster @DuncanMcMaster4]

@BDraceana @curryspcworld @TeamKnowhowUK I’ve also sent it through to watchdog.

[Duncan McMaster @DuncanMcMaster4]

@curryspcworld @TeamKnowhowUK

Simple question. You have over £1000 of my money to fulfil an order for 2 PS5s placed 2/9.
Originally told 7-10 days, web chat, in store, another web chat and formal complaint later still no response. No human called.

I’ve been beyond reasonable.

[Duncan McMaster @DuncanMcMaster4]

@lazt86 @curryspcworld @TeamKnowhowUK In the absence of any commitment from Curry’s, I think you leave your customers with no choice but to approach consumer organisations like watchdog, MSE and which? for support. Do the maths, if you have taken orders from 1000, you now have £1m of customers money in your bank.

[Duncan McMaster @DuncanMcMaster4]

@TeamKnowhowUK DM sent. I have already made a formal complaint & followed it up with a web chat and still had no response. I have sympathy with the staff as they are working under the constraints put on them by their organisation. However, ultimately Curry’s is failing in its customer service