Duncan Row

[Duncan Row @DuncanRow]

@pajemiki @ChampionsLeague @UEFA It's going to catch so many people out. Waiting to go to work on Monday to find people that had switched on at 8 only to find that missed it. 🤦‍♂️

[Duncan Row @DuncanRow]

@WestHamHelp @Jack_Heffer02 Could you explain this decision on the hottest day of the year when all season we have been able to fill up our own bottles. Makes no sense to supporters.

[Duncan Row @DuncanRow]

@greateranglia Looks like I am wrong could be 15th April it's shut but still looks like no Greater Anglia trains to Stratford on Sunday?

[Duncan Row @DuncanRow]

@greateranglia Looking for tickets to Stratford from Stansted Mountfitchet on 6th April. App says via Liverpool Street only and no trains to Stratford. I thought LS was shut and Stratford was main hub?

[Duncan Row @DuncanRow]

Not looking for Stansted Express, same issue if I leave from Elsenham. No trains to Stratford but says Liverpool Street. Is LS not shut this weekend?

[Duncan Row @DuncanRow]

@greateranglia Get a new smart card, just seems to be a strange coincidence

[Duncan Row @DuncanRow]

@greateranglia could I ask if there is any update on the resolution to the smart card loading. If not what is the solution for customers stuck with tickets purchased they can't use.

[Duncan Row @DuncanRow]

@greateranglia Have just rung them, apparently on the same day you have issues with app my card has also stopped working. 🤔

[Duncan Row @DuncanRow]

@greateranglia Yes just tried to load again and still not working.

[Duncan Row @DuncanRow]

@greateranglia Via the app

[Duncan Row @DuncanRow]

@WestHamHelp I have looked on web site but can't find anything that fully explains priority points and how they are awarded. Please can you help?

[Duncan Row @DuncanRow]

@greateranglia Perhaps you could explain to my why at some point. Surely running a slow train for all customers is better than running a fast for just a few.

[Duncan Row @DuncanRow]

@greateranglia Given 17.43 slow train to Cambridge cancelled, could you not get additional stops on 17.37, 17.40 or 17.54?

[Duncan Row @DuncanRow]

@RobbieSavage8 @WestHam The only correct thing you have said all night, sorry but you should quit commentating.. we are MASSIVE

[Duncan Row @DuncanRow]

@WestHamHelp @joely_bland @WestHam Any chance supports could get an update if a Fan Zone in the UK is still be considered. Supporters understand the stadium can't be used due to baseball but is the club looking at other options. We understand nothing can be confirmed but some high level thoughts would be helpful.

[Duncan Row @DuncanRow]

@Missives0fASub @WestHamHelp Matt, think yourself lucky I sold my seat for the Arsenal game last week and still waiting for the cash!!! Again would be good to use for the semi final ticket.

[Duncan Row @DuncanRow]

@MartinSLewis This does not surprise me, all the people that have checked their state pension online need to ring to obtain a 18 digit number to make payment. Once you pay they take 6 weeks to apply so suspect this will be the next bottle neck as this was the time frame prior to your advice.

[Duncan Row @DuncanRow]

@MartinSLewis Best of luck, when you do find out that you have gaps to pay the process is terrible. A few weeks ago took me 2 hours of phone calls and then you have to wait 6 weeks for them to apply to your record. Will be worse now!!

[Duncan Row @DuncanRow]

@greateranglia Thank you for all your help, invaluable as ever!! 😤

[Duncan Row @DuncanRow]

@greateranglia I get person hit by a train and services suspended but what is plan B for those waiting on platforms??? when will replacement buses be arriving?