Dylan White

Author, Actor, Napping Enthusiast

[Dylan White @Dylan__White]

@ATTHelp @ATTcares Now your rep is telling me you have NO RECORD of the content of my conversation with your supervisor Sean on 6/17, just that I contacted you. What?!

[Dylan White @Dylan__White]

@ATTHelp @ATTcares Now your rep is telling me to wait until they can contact the manager I spoke to. What if he's not available today? I've been dealing with this for 6 weeks and I was promised it would be resolved today. Please resolve this TODAY.

[Dylan White @Dylan__White]

@ATTHelp @ATTcares There is no reason it should take this long for a response. You have records of my calls and chats, right? This shouldn't be hard to resolve, yet I've been dealing with this for six weeks!

[Dylan White @Dylan__White]

@ATTHelp @ATTcares You keep promising to get back to me "within an hour" and never do. I keep having to reach out to you. Why is this difficult?

[Dylan White @Dylan__White]

@ATTHelp @ATTcares Apparently you're reviewing your notes about my issue right now. How long does it take? Did you actually take notes?

[Dylan White @Dylan__White]

@ATTHelp @ATTcares Your rep promised to call me back in an hour. It's been 90 minutes and nothing. She gave me her direct line, but no answer. I'm tired of you jerking me around for the past six weeks. Resolve this TODAY!

[Dylan White @Dylan__White]

@ATTHelp @ATTcares Is there ONE person I can deal with consistently? I keep getting messages from different "specialists." And no one seems to know what's going on! I'm tired of explaining this over and over again!

[Dylan White @Dylan__White]

@ATTHelp @ATTcares I just got off the phone with Bridget, who was very nice, but couldn't get a hold of two different managers after a very long hold. Managers are not replying to reps!

[Dylan White @Dylan__White]

@ATTHelp @ATTcares Once again you failed to live up to your promise. You said youd waive my last payment and I could unlock my phone today. You didn't and I can't. Why do you keep lying to me? You're holding me hostage.

[Dylan White @Dylan__White]

@ATTHelp 10. Unlock my device now! Let me go! Let my people go! Attica! Attica! Help! I've fallen for AT&T's promises and lies and I can't get out!

[Dylan White @Dylan__White]

@ATTHelp 9. I'm still going. After over 20 years & the TERRIBLE customer service I received (most of your reps were rude & wouldn't let me explain) I'm leaving you for @TMobile But I can't. You won't let me. You're holding me hostage!

[Dylan White @Dylan__White]

@ATTHelp 8. Is this how you keep customers? By force? I got transferred around and even disconnected without anyone calling me back. I KNOW you have my number! So I had to go through all of this again. And you STILL won't let me go! But guess what? ...

[Dylan White @Dylan__White]

@ATTHelp 7. You kinda helped. You waived that payment. BUT that wouldn't go into effect until the end of my billing cycle in 2 weeks. After all this, I want out NOW, but you won't let me unlock that phone even though you're not going to charge me for it! So answer this ...

[Dylan White @Dylan__White]

@ATTHelp 6. According to my bill, I had one more payment to make on one of my devices. So when I paid the bill, that should have covered the payment, right? NO! You said it meant one more payment AFTER this payment. WTF?! So guess what you did ...

[Dylan White @Dylan__White]

@ATTHelp 5. NO! You immediately billed me again, even though I was technically still on your deferment plan. I had to get out. I paid you another $245 - that's $925 in three weeks from someone who is unemployed and you promised to help. But that's not even close to the end ...

[Dylan White @Dylan__White]

@ATTcares 4. NO! A week later YOU SHUT OFF MY PHONES AGAIN WITHOUT NOTICE! When I reached out, you said I had to pay the balance by JUNE 20 - 10 days sooner! I'm still unemployed but my kids and I need our phones. So I didn't pay other bills to pay you. Did that solve it? ...

[Dylan White @Dylan__White]

@ATTHelp 3. NO! In late MAY you SHUT OFF MY PHONES without notification. Why? b/c I owed you $680! I said I was on your deferment plan. You said pay a little & you'll have until JUNE 30 to pay the balance. BUT did you honor THAT agreement? ...

[Dylan White @Dylan__White]

@ATTHelp 2. Back in March, I lost my job due to covid19. AT&T "helped" me with your payment deferral plan. I didn't have to make any payments until July and late fees would be waived. BUT did you honor that agreement? ...

[Dylan White @Dylan__White]

@ATTHelp 1. You're holding me hostage. After over 20 years as a customer, I'm done after these last three weeks. But you won't let me go. Let me explain ...

[Dylan White @Dylan__White]

@ATTcares 11. Unlock my device now and let me go! Let my people go! Attica! Attica! I'm being held hostage by AT&T!