Dyson UK

We’re here to share news and updates about Dyson technology in the UK. Please tweet @AskDyson for customer support. #dysonuk

[Dyson UK @DysonUK]

@LauraKMansfield Regrettably we are unable to advise of a precise date for new stock to arrive, as it has been some weeks since our last stock we should be expecting this soon. You can select 'Keep me updated' on the following web page https://t.co/uYITArH98j we will then let you know.

[Dyson UK @DysonUK]

@lazgreenleaves Hi Laura I am sorry to hear this. Can I please ask you to DM us with your full name and address including post code and your order number please? We can then get this looked in to for you. https://t.co/5qeGUWJork

[Dyson UK @DysonUK]

@hiisarah Hi there, thanks for your tweet. I'm sorry to hear this. Please could you send us a DM with some more details? We'd be more than happy to help. -Dyson UK https://t.co/5qeGUWJork

[Dyson UK @DysonUK]

@SarahNetherwood Hi Sarah, thank you for your feedback. Corporate Social Responsibility is something we take very seriously here at Dyson. If you've got a spare minute, feel free to have a look at our website which shows what we're actively doing to take responsibility. https://t.co/Fz8DNMhSF9

[Dyson UK @DysonUK]

@dafydddil Hello,
Unfortunately the display on the LED can only be changed from the remote at this stage. You're able to set the display to show the temperature, however a sudden change in the air quality will take over the display and show the indoor air quality menu.
- Lani

[Dyson UK @DysonUK]

@diansommers Hi Dian, thanks for your tweet. I'm sorry to hear of your issue. We can certainly help with this. Please could you send us a DM with some more details? -Dyson UK https://t.co/5qeGUWJork

[Dyson UK @DysonUK]

@lightupvm Hi, we're sorry to hear that you're having an issue reaching UK Helpline. I'm based in the US so I don't have access to your account. However I have flagged this message for the attention of our UK Social Team. You may also reach out via email - [email protected]

[Dyson UK @DysonUK]

@lyndger May I ask, is the main issue that your hair is drying out when using this device? Please see the following video for tips on how to get the best results https://t.co/eeAco4O89q We'd certainly not expect you to be struggling with any damage caused by use of this device. https://t.co/5qeGUWJork

[Dyson UK @DysonUK]

@lyndger Hi Lyndsey, thank you for your tweet. I'm very sorry to hear that you aren't getting the desired effects with your recently purchased Dyson Airwrap™ styler. Can I ask where you purchased this device? There is a 35 day money back guarantee on all products bought from us.

[Dyson UK @DysonUK]

@Fraps86 Hi Daniel, thank you for reaching out. I'm sorry to hear you're having trouble with your Dyson V7. To confirm, does your unit seem to be making a pulsating or revving up and down noise by any chance while running?

[Dyson UK @DysonUK]

@jaysons_sw Hi Jason, this is great feedback and truly wonderful to see. Thanks for taking the time to feed this back. All the best.

[Dyson UK @DysonUK]

@chrisjlye1 Hello Chris, great question! So that we can better assist you, would you be happy to confirm your country of residence? Best wishes, Kelly

[Dyson UK @DysonUK]

@julieatallah Hi Julie,

Thank you for your tweet. I am sorry to hear that you're machine is no longer working. If you'd like, we are happy to look into this for you? Feel free to DM us your serial number and address followed by an explanation of what had happened.

- Lani

[Dyson UK @DysonUK]

@missbeckyx Hi Becky,
Thank you for your tweet. Please be assured we dont make machines with the intention of having them packed after 2 years. The life of the machine is determined by what and how its being used. That said, if you need help please DM us with your serial number.

[Dyson UK @DysonUK]

@qosfc1919 Hi David,

Thank you for your tweet. I hope you got the issue sorted, however if you need assistance from us online feel free to send us a DM.

Regards,

Lani

[Dyson UK @DysonUK]

@lindsaybm5 Hi Lindsay,

Thank you for your tweet. Unfortunately we dont have second hand handles however you can visit our website at https://t.co/D5qFtwwI8W and by using your serial number you should be able to find a handle replacement for purchase. If you need help, please DM us.

- Lani

[Dyson UK @DysonUK]

@manonahog Hi there, thanks for your tweet. I'm sorry to hear about your Dyson machine. We'd be happy to help. Please send us a DM with some more details. -Dyson UK https://t.co/5qeGUWJork

[Dyson UK @DysonUK]

@orr_allanorr Hi Allan, thank you for your tweet. I am sorry to learn of the issues you have been experiencing, could I ask you to send us a private message with your full address including postcode so we can access your account and look into this for you?

Many thanks,
Kajsa
Dyson UK https://t.co/5qeGUWJork

[Dyson UK @DysonUK]

@kiphakes It's great to hear that you were able to resolve your battery issue. As part of the guarantee that comes with your Dyson Vacuum cleaner, we will replace any parts or damage caused by manufacturing faults with the machine. Many thanks, Jack Dyson UK

[Dyson UK @DysonUK]

@BigadyMills Hello Adrian, I am sorry for the delays. Please send through a PM with your full name and address with postcode. Once we have this information we will be able to locate your account and check the status of the order for you. Many thanks, Rachel, Dyson UK.