@AskSmythsToys thanks for speedie delivery of my two orders online, however I accidentally ordered two of the same games and need to return one, whatโs the easiest way of doing this please?? ๐ค
@BP_plc why can we no longer use the adblue pumps @STN_Airport never heard so much crap in my life. Aurel your duty manager wouldnโt authorise the pump even though used it hundreds of times in the past ๐๐ก๐ก hgv use only, is it because itโs half the price of your 10ltr container
@BP_plc why can we no longer use the adblue pumps @STN_Airport never heard so much crap in my life. Aurel your duty manager wouldnโt authorise the pump even though used it hundreds of times in the past ๐๐ก๐ก hgv use only, is it because itโs half the price of your 10ltr container
@E2stb Good morning! We have once again flagged this to the team at Swissport who are currently looking into this & they will be able to provide you with an update by the end of today. Thank you for your patience.
@ThomasCookCares So let me get this right! Iโm your #customer who flew with @ThomasCookUK to & from @STN_Airport that use @swissport who donโt have enough #baggage handlers and lose my cases and Iโm supposed to chase around even more to try to find them ๐ค๐ค think something is seriously wrong ๐
@ThomasCookCares Appreciate your reply BUT I shouldnโt have to be chasing this up really should I?? You have my information, maybe you should be looking into why itโs taking so long to find these cases, my partner has important medicines in her case which she has to go to get another prescription
Nope no answer on that one neither ๐ absolute joke! Itโs pretty obvious that as a company you have far too little staff to deal with the issue. If itโs @swissport that are at fault then you need to put pressure on them to ensure they have enough staff to deal with it ๐ก๐ก
Would help if @swissport actually answered the phone rather than putting you on hold and then cutting the call off ๐ฉ๐ฉ #frustration doesnโt explain how we feel right now! Hopefully @ThomasCookCares can speak to someone direct as my other half has medicine in her case ๐๐ป
@E2stb That's most definitely not how we want you to feel, however your airline's handling agent will be able to advise you further! Of course, you can reach Swissport on 08708500038. Thank you.
Youโve been saying this for months, Iโm personally involved in the travel industry and itโs never been this bad, we cannot mak any plans at all due to your and @swissport incompetence. Most clients that Iโve dealt with feel exactly the same way. #shambles#baggageproblems
#passthebuck this has been going on for months ๐ obviously @swissport are not good enough so surely time to look for an alternative if they havenโt got this right yet??
@E2stb As per our previous message, the baggage is managed by the airline's contracted baggage handlers and you will need to contact them directly to gain an update on the status of your luggage. Thank you.
@ThomasCookCares Thanks Iโll contact them when they open! Could be an interesting conversation with the amount of cases laying about from previous #flights#flightsfromhell
@ThomasCookCares My luggage as far as Iโm aware is still at @STN_Airport they have pretty much passed the buck to @swissport whoโs phone lines do not open till 10.00am #joke I just want a simple answer on who do I need to contact in order to collect our cases from???
@STN_Airport Pretty much the response I was expecting really! #passthebuck pretty much every single tweet with regards to #baggageproblems@STN_Airport would you have the decency of providing #swissport tel number so that I can find out where our luggage is now??