El pilot de @vueling VY1703 Vigo-BCN, surt de la cabina per disculpar-se pel retard ocasionat per la situació meteorològica a Barcelona i donar les explicacions pertinents.
AixĂ sĂ!!! Moltes grĂ cies!!!
@ramonvalles1966@a320cat
Thank you - I appreciate it. I understand your team may have had more than a few people asking questions today, and it's a stressful situation no doubt - but when a customer asks for clarity from a human about an email just received, to be met with attitude and eye rolls was a shock. Your team member may have had to say the same thing 100 times today; I however, only heard it the once, and it could have been said with kindness, not attitude. British Airways has always been great to travel with, but I fear replacing staff with machines may be allowing the standard of customer service to slip.
I very much appreciate the apology and hope tomorrow's trip is a smoother experience.
FURIOUS!!! Supposed to be flying home with @British_Airways to Barcelona today. Flight cancelled by BA on way to airport. Theyâve booked me onto a flight tomorrow but refuse to help with accommodation overnight-
âjust claim it back!â was the RUDE response I got from the guy I spoke to - with a very loud sigh and a roll of the eyes to the people behind me!
No compassion, no help - just âitâs not our issueâ and likelihood of getting any compensation slim because they claim itâs a weather issue.
Never been spoken to in such a rude way before! Customer service severely lacking which isnât a surprise when you take away all human check in desks and replace them with machines!!
âWeâve cancelled lots of flights today so we donât have the time or staff to help everyone find somewhere to stayâ - Iâm sure your boss would LOVE to hear how you talk to your customers!!!
Wow - just bloody RUDE. I wouldnât have minded if the guy was at least a little understanding and helpful.
Stunned - utterly stunned at the lack of customer service - especially when talking to women travelling alone - did you get rid of your duty of care when you replaced humans with machines????
The Civil Aviation Authority should look into how you deal with your DUTY IF CARE
Not sure Iâll trust flying with you guys again - utterly appalled at your so called âcustomer serviceâ
Iâll happily keep my receipts and claim back - thatâs not the issue .. itâs the terrible attitude of your staff when informing people. You canât replace humans with âself check in desksâ and not at least train your staff to have understanding when people DO look for clarification. So very disappointing
Im not bothered about the hotel - Iâm bothered about the attitudes of the âstaffâ when informing people. Getting rid of humans and replacing with machines is making the staff rude. Inform people kindly and they will happily sort themselves. Itâs the stinky attitudes we donât deserve
Hmmm -
I love F1 but I do wonder what the hell they are playing at. First off, 10 Sprint races?! and one in MONACO?! Come on...
BUT - no clashes with the 24hr races this year - here's looking at you @LandoNorris and @Max33Verstappen - shall we be seeing you at Le Mans? đ
This Clancy trial has had me hooked, not just for weeks with this trial, but for even longer thanks to my True crime podcasts etc - but this deadlock has got me frustrated! I donât want to air my personal opinions, but I do hope for everyoneâs sake that it ends soon.
**BACK TO SCHOOL. BACK TO YOUR BOOK. **
September always feels like a bit of a reset, doesnât it? I swear itâs a hangover from our school days.
If youâre heading into autumn with renewed determination to **finish the book, finally get that manuscript into shape, or start thinking seriously about submission**, I have availability for new clients from **October onwards**
I can help with:
**Weekly/bi-weekly and monthly mentoring** to keep you moving, get you motivated and hold you accountable
**Full manuscript reports** with detailed feedback on your novel - and actionable points (with discounts for mentoring to help you get that novel in shape)
**Submission package critiques**, including your synopsis, query letter and opening three chapters - get yourself OUT of that slush pile.
Or simply working out **what your book needs next**
(BTW - you donât have to know exactly what you need before you get in touch - sometimes all you need is a chat to be able to see the wood for the trees.)
**Book a FREE discovery call with me** and we can chat about your book and how I might be able to help.
**Mentoring & manuscript report availability from October 2026.**
Calling ALL ROMANCE WRITERS & READERS...
I need help -
I want to know if you have read or written a romance book in the last 12-24 months (or one that will be published in the next 12 months) BASED ON, or heavily influenced by a Hollywood Icon or Legend
Think "Wonderful" by Louise Beech - GO!
This just never gets old - so happy to see new readers finding and loving Nicole and Victorias story. This book holds a special place in my heart and Iâm so grateful to have it brought to life by such amazing narrators.
Just 99c on Kindle if you are one of my lovely readers across the pond! Grab the tissues and a blanket and snuggle up... https://t.co/YlNTwD7XCy
#BooksWorthReading#KindleMonthlyDeal#TearJerker
Lovely to see my second book baby doing so well in the USA right now - sitting pretty in the Top 10 in my categories and even got into the Top 100 overall in Kindle last week!
To all my readers across the pond - thank you - I do hope you enjoy!