EDF 🇬🇧

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[EDF 🇬🇧 @edfenergy]

@pdc0103 Hello Peter! Sorry you had this experience. Please DM us your account number and contact details. One of our team will review your case in detail and get back to you as soon as they’re available. Thank you, Gulsen.

[EDF 🇬🇧 @edfenergy]

@Jamesro59464713 Hello James! We are sorry you had this experience. Could you please send us a message with your account number and contact details? Then one of our team members will review your case in detail and get back to you as soon as they are available. Thank you, Gulsen.

[EDF 🇬🇧 @edfenergy]

@BaronessBaum Hello Baroness, I am sorry to hear that your code for the free coffee is not working. Please send us a DM with your details so I can get this looked into further for you. Thanks, Francesca.

[EDF 🇬🇧 @edfenergy]

@abidlfc Hello, I am sorry to hear the issues you have faced. Can you please send us a private message with your details and we can look into this for you. Thank you, Brandon

[EDF 🇬🇧 @edfenergy]

@1976NicT Hello Nic, I'm concerned to hear about this. Please send us a private with your details so I can look into this for you. Thanks, Francesca.

[EDF 🇬🇧 @edfenergy]

For many vulnerable customers, a cold home isn’t just uncomfortable — it can be dangerous. That’s why we’ve invested £2.75 million to support more than 21,500 households facing fuel poverty across the UK.

At the heart of our vulnerability team are colleagues like Marie Cox, Emily Haseler and Nicky Toze. Marie said: “Our Vulnerable Customers team work tirelessly to strike the right balance between making sure our funding makes the biggest impact whilst supporting those in genuine need. We want EDF to stand out for the support we provide to customers.”

Using our vulnerability insights and energy usage data, we proactively identified thousands of customers who may not ask for help. Working with Charis Grants, we delivered two new initiatives to reach and support those who need it most.

Our Winter Warmth Bundles were delivered straight to their door, including heat‑the‑person products and energy‑saving items.

And for customers who tell us they’re struggling, our Winter Warmth portal gives them the chance to choose the support that works best for them, such as energy credits, food vouchers, heated throws, slow cookers and air dryers.

Together, we’re helping more customers stay warm, safe and supported this winter.

Photo L‑R: Marie Cox, Emily Haseler, Nicky Toze.

[EDF 🇬🇧 @edfenergy]

Hello Leona, Thanks for your feedback. We understand the timing may not suit everyone. We're doing everything we can to help our customers save cash and carbon. That's why we're offering you free electricity as part of our Sunday Saver challenge and you can earn up to 16 hours of free electricity per week. We want to encourage you to shift your electricity usage away from peak hours during the week (usually 4pm to 7pm). And by taking some of the strain off the electricity grid at peak times, we're all helping Britain move towards net zero. Thanks, Francesca.

[EDF 🇬🇧 @edfenergy]

@Nesquik1962 Hi @Nesquik1962, if you have a direct debit set up with us and the payment fails we will automatically reapply for the payment. If you need specific information regarding when your directdebit is due to be taken please send us a direct message with your details. Thanks Sam

[EDF 🇬🇧 @edfenergy]

Hi @victoriacarlin_ it may be a case where the signal has dropped and your meter is no longer sending us the reads, however you are still able to get a read direct from your meter. Please send us a direct message with your details so an Energy Specialist can look into this for you. Thanks Sam

[EDF 🇬🇧 @edfenergy]

@rbilalh321 Hi @rbilalh321, sorry to hear that there has been a delay in our small business team responsding, please send us a direct message with your details and query so that we may follow this up for you. Thanks Sam

[EDF 🇬🇧 @edfenergy]

@DanEnt7 Hi Daniel, I can see my colleague Peter is in touch with you regarding this and will remain in contact untin everything is resolved for you. ^Steve.

[EDF 🇬🇧 @edfenergy]

@KellieAlderson Hi Kellie, you can send us a DM here https://t.co/OlijxiWoRw Thanks, Lisa

[EDF 🇬🇧 @edfenergy]

@prskcs Hi there, I'm sorry to hear you're experiencing difficulties updating your tariff. If you'd like send us a DM with your account details, we'll ask an energy specialist to help look into this for you. Thanks, Lisa

[EDF 🇬🇧 @edfenergy]

Hi, we appreciate that energy costs is a big worry for our customers. To see what help is available you can visit https://t.co/sP4ANcF5EE.
If you're struggling to pay your bills or you have any further concerns, you can also contact us via private message, where we will offer more personalised support. Thanks, Lisa

[EDF 🇬🇧 @edfenergy]

Last month we had the honour of re-signing the Armed Forces Covenant aboard the historic HMS Belfast, a fitting setting to reaffirm our commitment to those who serve, or have served, in the Armed Forces.

The event brought together colleagues, Armed Forces representatives and industry partners to recognise the vital contribution of service personnel, veterans and military families within our organisation and beyond.

The Covenant is a pledge to ensure that members of the Armed Forces community, including serving personnel, veterans and their families, are treated fairly and with respect. Hosting the event on HMS Belfast — a Royal Navy warship with a distinguished service history — provided a powerful reminder of that dedication and sacrifice, making it a meaningful place to mark the occasion

Support for this community doesn’t stop there. Our Forces Support Network plays a key role in championing veterans, reservists and their families across the business, creating connection, raising awareness and ensuring support is always within reach.

We’re proud to stand alongside those who serve and to continue building a workplace where the Armed Forces community can thrive.

[EDF 🇬🇧 @edfenergy]

@johnbrace Hi John, I am sorry for any issues. Please send us a DM with your full name, full address, email address and details of the issue and one of our Energy Specialists will do what they can to help. ^Steve 👇 https://t.co/SLHpIbwWBx

[EDF 🇬🇧 @edfenergy]

@Engineerasaurus Hi Paul, I’m sorry that a quote wasn’t provided on our website. Please send us a direct message with your details and we’ll look into this further to help resolve the issue for you. Thanks, ^Ashleigh

[EDF 🇬🇧 @edfenergy]

@Mollycutedog01 Hi, I am sorry for any issues. Please send us a DM with your full name, full address, email address and details of the issue and one of our Energy Specialists will do what they can to help. ^Steve 👇 https://t.co/SLHpIbwWBx

[EDF 🇬🇧 @edfenergy]

Hi Jon, thanks for your feedback. We're always looking at ways to make the Sunday Saver as fair as possible, and appreciate that it may be more of a challenge for customers with a naturally low baseline usage. We do recommend that you keep trying, as even if you only manage to reduce by a small amount, you could still be on track to earn some free electricity. Thanks, Becky.

[EDF 🇬🇧 @edfenergy]

@npindersdonkey Hi there, apologies we're aware of an issue yesterday which has now been fixed. If you're still experiencing issues, please click the ONLINE hyperlink on the email to add your reading. Thanks, Lisa