British Gas

Reliably keeping homes warm and working across the UK for over 200 years - taking care of things 💙

[British Gas @BritishGas]

@ARcrypto12 Hi please can you dm the details so we can look into this for you. Peter

[British Gas @BritishGas]

@ARcrypto12 Hi, if you can send any footage you have to us in a private message, we'll be happy to look into this and help resolve the issue for you.

^Wayne

[British Gas @BritishGas]

@KarmaUnc Hi Stetson, I'm Ayden a case handler at British Gas. We aim to be as competitive. The fixed tariff can protect against possible price increases, the Standard Variable tariff can change depending on costs/Ofgem price cap. Pls DM over your details to chat about your tariff.

[British Gas @BritishGas]

@S80UTM Hi again, sorry for some reason my message hasn't send in reply to your other post. This isn't the service we'd expect at all. Please can you DM your full name, address and email over so that I can check the call transcript and investigate further? ^Zaina
https://t.co/AVKZB71p2G

[British Gas @BritishGas]

@S80UTM Hi, I've just replied to your other message. Thanks, Zaina.

[British Gas @BritishGas]

@MindaKaur Hi Parminder - when you send us a private message, you will receive an automated message to advise of other contact methods. Your message will be picked up by one of our team and they'll respond to you there but there can be a delay as we're not an instant chat service.

[British Gas @BritishGas]

@VeronicaCurra16 Hi Veronica, can you deleate this post and send through these details in a Private message directly please? To help keep your information and details private. Thanks, Anthony

[British Gas @BritishGas]

@Butts1977 Hi there, I'll look into this for you. Please can you send a DM with your full name, full address & email address? ^Natasha

[British Gas @BritishGas]

@Anniefexsz @ofgem Hi Annie your're through to Peter in the services department please can you DM your full address and policy number so I can look into this for you.

[British Gas @BritishGas]

Our response to the publication of @Ofgem’s investigation into historic prepayment meter practices: https://t.co/bagJHZZ5QW

[British Gas @BritishGas]

@badgersrock22 Hey there! You're through to Danielle and I'm a case handler here at BG Energy. I can look into this further for you. Can you please pop over a DM with your full name, address and email for me? Thanks, Danielle.

[British Gas @BritishGas]

@mynome114 Yes it will be today as soon as possible.

[British Gas @BritishGas]

@mynome114 @mynome114 Hi, apologies for the delay. We can see you've already sent us a DM. Your message is in the queue and will be picked up as soon as the next available adviser is able to review it. Thanks for your patience and we'll respond there as soon as possible. ^Zarah

[British Gas @BritishGas]

@mynome114 Hi, I completely understand why you're frustrated and appreciate your feedback. We certainly value your custom and would like the opportunity to look into what's happened. Please send us a private message with your account details, and we can look into this. Thanks, Tansaim.

[British Gas @BritishGas]

@HighlightsFifa I am sorry to hear that you feel that way. If you would like us to have a look at your energy bills and see if we can help, then please send us a DM with your details and we'll be happy to have a look. Thanks, Billy.

[British Gas @BritishGas]

@QuestionEv39996 Good afternoon 😊so we can check on the complaint and keep your details secure please feel free to DM us your full name, address and email and we'll have an update for you before 8pm! ^James

[British Gas @BritishGas]

@winnieweb Hi Carole,

Thank you for bringing this to our attention. ^Wayne