EE

Here to help you get the most from Home, Learn, Work and Game.

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[EE @EE]

@RoomEllie Hi Millie, I'm sorry to hear you've had issues, and a complaint. If you've not reached a resolution, the team can help you raise things further. Give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone.

[EE @EE]

@Milnero4 Good morning, Christopher.

Could I just confirm, is this regarding the switching credit? You can see more on how this works here https://t.co/987ZG8azkt

[EE @EE]

@Chri3Plays Hi Chris. You should be getting delivery on the 12th to pre-load the game and you can check out more here https://t.co/tPteFpLFaa. If you click the product details on the right it does have a breakdown.

[EE @EE]

@LaiBamba_ We do not have access to account information via Social Media so it is not something we can do from this side. The QR code will work and get this sorted however if you do want to raise this further you can do so here https://t.co/9bb2rmkPWR.

[EE @EE]

@msemwall Hi Sam. VAT invoices can be supplied for EE business accounts and if this is the case we can certainly check this out. You have mentioned raising this already, what did the team advise?

[EE @EE]

If they have ordered a QR code then this should work as it will transfer the SIM over. I appreciate going into store if far from ideal but the other option would be to contact our team from any alternate landline or mobile if your phone is not available here https://t.co/mqgwF8ASIT.

[EE @EE]

Hi David, it's disappointing to read you're having an issue with your online account, and you're let down by expected callbacks. It would be great to have this looked into further to understand what's happened; please do give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone, to speak with one of our guides who can make sure you get the right support with having this looked into going forward, including raising a complaint for you about what's happened. You can request to take that further on the call if you remain unhappy.

[EE @EE]

Hi, it's a shame to read you've an experience like this and it's really not how I'd expect things to go, especially for you to feel like you've gotten nowhere when speaking with our customer service. Please do give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone, to speak with one of our guides who can make sure you get the right support with having this looked into going forward, including raising a complaint for you about what's happened. You can request to take that further on the call if you remain unhappy.

[EE @EE]

@LaiBamba_ I can understand this must be worrying and we do want to get this sorted. Has the team advised of the next steps when in store?

[EE @EE]

@sketchymedia Hi Matt. The stock for outright purchases is different from the stock for contract so it would still be first come, first serve but based on the orders for outright purchases instead. If you have any queries on this our team can help out more here https://t.co/XAkCrcvS80.

[EE @EE]

Morning. We're committed to treating all our customers fairly and with respect, including those who are in vulnerable situations. This is most certainly not the experience we'd expect, and it's disappointing to hear this has happened.

Please see more information about supporting vulnerable customers here: https://t.co/jMQgCwTuTc

When you spoke with the manager regarding this, what was the outcome of this?

[EE @EE]

@Little_Rich_H Good evening, Rich.

I've checked the product page, and it does advise that we're sending out pre-load codes - have you been advised by customer service that this won't arrive until 19th? I'm really sorry for the confusion.

[EE @EE]

@akash_nu If this has been going on for a while, I'd recommend speaking with our tech team for further investigation. You can find all of our contact details here https://t.co/XAkCrcvS80

[EE @EE]

@DeanParamount I'm really sorry that you're having some trouble with the network status checker right now. In this case, I'd recommend speaking with our tech team for further investigation.

You can find all of our contact details here https://t.co/XAkCrcvS80

[EE @EE]

@junaidjayyyyy Good evening, Junaid. Based on the information above, we expect you to receive this device on the day of launch. Please keep an eye out for a DPD update.

[EE @EE]

@RawMatthew5280 It is entirely possible it can come on launch but as above it is best to keep checking the DPD side as it will update when the phone is ready.

[EE @EE]

@NifferMonster_ It would have been sent to the number registered on the order. If you download the DPD app, and register that with your details, the pin can also been confirmed on the app.

[EE @EE]

@RawMatthew5280 It will update automatically, it's worth checking back from time to time.

[EE @EE]

@westborokevin Hey Kevin, the team on 150 are on hand, and if the auto service isn't working for you, when connected select option 2 to bypass that option. We are also here, if you let me know your query, we will do what we can to help.