ERC Global CX

We deliver excellent customer experiences on behalf of our clients with innovation & the power of our people. Check out also our DR culture @ercglobaldr

[ERC Global CX @ERCGlobalCX]

Happy World Accounting Day!
Celebrated on the 10th of November, this holiday honors finance professionals worldwide. At ERC Global, we are incredibly proud of the superstars that make up our fantastic accounting team.

We are profoundly thankful for your expertise!

[ERC Global CX @ERCGlobalCX]

In today's ever-changing CX world, customer care encompasses so much more than "answering phones", so staying nimble and ahead of the digital-first revolution without losing that human touch is critical.

At ERC Global, CX is our religion.
Learn more: https://t.co/EDY0dNOr2Q

[ERC Global CX @ERCGlobalCX]

Happy Hispanic History Month!

Celebrated from September 15th to October 15th, Hispanic Heritage Month recognizes the tremendous contributions, history, and culture of the Hispanic community in the United States.

Learn more about ERC's https://t.co/BRC9GnjatL

[ERC Global CX @ERCGlobalCX]

Could your business use a customer experience refresh? That's where ERC can help.

✔ Customer Care

✔ Tech Solutions

✔ Recovery

✔ Back-Office

Learn more about what we do: https://t.co/YbJIaot2AM

[ERC Global CX @ERCGlobalCX]

ERC understands that for some employees getting paid when they want rather than waiting for a certain day or date of the month can make a world of a difference.

Read how we did it: https://t.co/QXtUSAWfbl

Learn more about what we do: https://t.co/Qkr8s5LRzG

[ERC Global CX @ERCGlobalCX]

Our client, one of the largest companies in the smartphone #insurance market, looked to ERC to handle warranty claims while boosting customer satisfaction and reducing costs.

Learn more:
https://t.co/0tN5aQ4zTU

[ERC Global CX @ERCGlobalCX]

Hope you had a great 4th of July! Our team enjoyed a nice break after a busy June including #CCWLasVegas.

Were you there? If you missed ERC at CCW, reach out at [email protected]

Read more about our experience at #CCWLasVegas: https://t.co/Imz55sSTG6

[ERC Global CX @ERCGlobalCX]

Happy 4th of July! Today marks the 246th year of American independence. As a nation, we are so proud of all our accomplishments, our rich culture and history.

How are you celebrating the 4th of July? Tell us in the comments!

Learn more: https://t.co/49RzWpVA0p

[ERC Global CX @ERCGlobalCX]

Our team had a great time at #CCWLasVegas last week!

Goodbye #LasVegas! See you next year!

Were you there? If you missed ERC at CCW, reach out at [email protected]

Learn more about ERC at https://t.co/3kbrPftyL7

[ERC Global CX @ERCGlobalCX]

Employees want flexibility. ERC wants to make sure we have that option. That's why we have been committed to offering #remotework as an option to various lines of business for our customer service agents and our corporate staff.

Learn more: https://t.co/sXUYqox7Tz

[ERC Global CX @ERCGlobalCX]

Meet Analyn! She was the first agent in our Philippines site! She loves working at ERC because she feels that her work is greatly appreciated. Additionally, she said, "I'm inspired by colleagues who are fun, kind, and professional."

Learn more: https://t.co/51Zs2QZENN

[ERC Global CX @ERCGlobalCX]

ERC is proud to have a wide variety of work from home employees whether it be contact center agents, support staff, or executives. On this #NationalWorkFromHomeDay we want to say thank you, as we would be nothing without them.

Learn more: https://t.co/iXiJ9ZPxmO

[ERC Global CX @ERCGlobalCX]

Do you remember Customer Service week 2021? 💭 We do! We had a blast with the different activities we had each day!

💡 Trivia Day
🌮💃🏻 Taco & Tango Tuesday
🧘🏻 Wellness Wednesday
⚡️ THORsday
📝 JukeBox Bingo

We can't wait for this year's Customer Service Week! Are you ready? 👇🏼

[ERC Global CX @ERCGlobalCX]

Working from home doesn't have to be complicated. It can even save your business money. In fact, at ERC we have seen that agents who work from home are happier, more experienced, and have a longer tenure.

Learn more about ERC's remote at work option: https://t.co/5LliMa9UZ2

[ERC Global CX @ERCGlobalCX]

We make health a priority at ERC. In fact, we were recently voted a "Healthiest Company". Our #ERCxChats host discussed healthy living in Episode 5 and the balance that is required.

Watch the full episode here: https://t.co/L4z70vrxne

[ERC Global CX @ERCGlobalCX]

Has your business thought about investing in remote contact center agents?
Since implementing our work at home agent program we have seen increased customer service levels, lower attrition and longer tenure.

Read more:
https://t.co/lh9Q4JOy3o

[ERC Global CX @ERCGlobalCX]

Remote work is here to stay, that's why at ERC we were an early adopter. Workflows shifted at a rapid speed at our brick-and-mortar locations during COVID-19, but we were prepared, not only with the right leadership, but with the right technology. More: https://t.co/WXkqedfKev

[ERC Global CX @ERCGlobalCX]

National Work From Home Day is coming up. While at Shopify this was a day John Riordan celebrated for the better part of two decades, no matter what company he was with. He worked in the #workathome space way before it was trending. Learn more: https://t.co/MjW3YJPBba

[ERC Global CX @ERCGlobalCX]

Like so many companies, COVID-19 caused some of ERC's business operations to change. Workflows and processes shifted at a rapid speed at our brick-and-mortar locations. Find out how ERC’s MARS keeps agents engaged while working remotely.

Learn more: https://t.co/p6BzGvlFaO

[ERC Global CX @ERCGlobalCX]

It's the last day for ERC at #CCWLasVegas! Our team has been having a great time. We hope you are too!

If you want to learn more about how ERC can help deliver exceptional CX for your clients reach out to us at [email protected].

Learn more:https://t.co/CnxliXLwub