Etown ITS Help Desk

Elizabethtown College - Information Technology

[Etown ITS Help Desk @ETownHelpDesk]

Some users may be experiencing issues with the rollout of multi-factor authentication (MFA), especially when connecting to VPN or using mail apps other than Outlook. Here’s some common issues and how to fix them.
https://t.co/aqZHNXOSfX

[Etown ITS Help Desk @ETownHelpDesk]

ITS’ digital signs are one of the best ways to promote your event to the campus community. Now, ITS has a new streamlined process for the submission of digital signage requests.
https://t.co/pFyTahWlaT

[Etown ITS Help Desk @ETownHelpDesk]

Users should note that when connecting to VPN, the multi-factor authentication code will only be sent via their primary authentication method, and not any secondary methods that have also been set up.
https://t.co/xTTN0PZiTj

[Etown ITS Help Desk @ETownHelpDesk]

In an effort to stay one step ahead of the cybercriminals, Information & Technology Services is working to provide multi-factor authentication (MFA) to protect you.
https://t.co/5L7S9oJ1pe

[Etown ITS Help Desk @ETownHelpDesk]

Users must enable multi-factor authentication (MFA) to use VPN services. Additionally, signing into VPN now uses email credentials, rather than a special VPN password.
https://t.co/R1yJYjQWD3

[Etown ITS Help Desk @ETownHelpDesk]

Phishing scams increase in frequency over the holiday season, since people are busier and less likely to carefully inspect a message to verify its legitimacy. What are the tell-tale signs of a phishing attack?
https://t.co/SdPhiTYz5F

[Etown ITS Help Desk @ETownHelpDesk]

New iPads running iOS 13 or later require ITS assistance to set up the device using E-town's wifi. If possible, setup your iPad at home, then connect to E-town's wifi when you’re on campus using the normal iOS connection instructions. https://t.co/hog7fW7JXp

[Etown ITS Help Desk @ETownHelpDesk]

Some changes to the process of connection to VPN on college-owned Windows computer have been made this semester. You now need to select a certificate after entering your VPN username and password.
https://t.co/eMyvzQKQ8Y

[Etown ITS Help Desk @ETownHelpDesk]

Some users are reporting that when attempting to sign into Office on a shared device, they see an error message which reads “You've reached your sign-in limit. Please sign out of Office on another device using your Microsoft account portal.”
https://t.co/hhMfgt92e0

[Etown ITS Help Desk @ETownHelpDesk]

Canvas recently changed the style of the left navigation menu. Hidden buttons now have a small crossed-out eyeball icon next to them. There has been no functionality change, just a visual one.
https://t.co/kHTxCXgxs8

[Etown ITS Help Desk @ETownHelpDesk]

Some users are seeing a message that their Adobe license is about to expire. This message may appear if the user is not signed in. To fix this, sign into Adobe with E-town credentials.
https://t.co/rztD4AymLu

[Etown ITS Help Desk @ETownHelpDesk]

Users who wish to sign into shared SurveyMonkey accounts (EtownEmployees and BlueJays) can now contact the ITS Help Desk to receive the verification code as soon as they sign in.
https://t.co/mBXoBRpGuI

[Etown ITS Help Desk @ETownHelpDesk]

ITS just activated an enhanced spam filtering system. While messages that are clearly spam/malicious will be blocked, messages that the system determines are “spammy” will now be managed by the user, through the Barracuda system. https://t.co/44bLpAEnCr

[Etown ITS Help Desk @ETownHelpDesk]

Microsoft Office just announced that the Uploads Center used by Office365 users will be phased out starting in October. Files that did not upload properly can now be accessed by clicking the File tab, then Open, then Files Needing Attention.
https://t.co/BzxOTmeSSP

[Etown ITS Help Desk @ETownHelpDesk]

ITS recently updated the list of channels available for cable TV on campus. These channels are available both through TVs connected via a coaxial cable to a wall jack or through Xfinity on Campus.
https://t.co/vQiunKMkDy

[Etown ITS Help Desk @ETownHelpDesk]

Good news for students living in Ober and Brinser – ITS just added express print stations to your dorms! https://t.co/XNdxRrLNKr

[Etown ITS Help Desk @ETownHelpDesk]

If you have contacted ITS for assistance with an issue, you may see an email that looks something like this. But what is it?
https://t.co/BvowuN2d2T

[Etown ITS Help Desk @ETownHelpDesk]

If you have just changed your network password, you may find that Outlook no longer works. To fix this, you will have to enter and save the new password in Outlook when you’re prompted. You will need to do this every time you change your network password.
https://t.co/N3H8CshChT

[Etown ITS Help Desk @ETownHelpDesk]

There’s a new version of Cisco AMP for Endpoints (our antivirus software). If you’ve updated your Mac to Mojave, your Mac may require a system setting to change for AMP to continue functioning. Here's how to repair those settings.
https://t.co/s8uSc9316X

[Etown ITS Help Desk @ETownHelpDesk]

How to use ITS’ ticket system to enter a request and check for replies.
https://t.co/4hQrMCcI6Z