@united All set now. Very helpful response. Thank you! Wish the online portal had all the clarity that the customer service rep I messaged with had, but good to have it cleared up now. (Seat fees were refunded separately - not clear online)
@united love that you gave us the flexibility to change plans and retain ticket price credit for 24 months, after the COVID crisis. But we spent hundreds extra to select seats! Do you get to keep that cash and a share of the reported $25bn bailout too? Take care of your customers