Edinburgh Napier IT Support is not here anymore

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[Edinburgh Napier IT Support is not here anymore @EdNapITSupport]

Need a hand setting up your mobile for free WiFi on campus? Read on...

[Edinburgh Napier University @EdinburghNapier]

NEWS | #EdNapier is among the first in the UK to be recognised for its commitment to cyber security education under a new initiative from the National Cyber Security Centre (@NCSC) – a part of @GCHQ. 💻 🚨

Full story 👉🏻 https://t.co/ODlfRaBm3Z

#InOurBones

[Edinburgh Napier IT Support is not here anymore @EdNapITSupport]

@EllaTasm There should not be now. Microsoft did have an ongoing issue which has been resolved. Please email [email protected] if this persists. AD

[Edinburgh Napier IT Support is not here anymore @EdNapITSupport]

@ComputingNapier The status appears updated now to say the issues are resolved.

[Turnitin Status @TurnitinStatus]

We are pleased to announce that this has now been resolved.
We encountered a degradation between the following times:
PST Dec 09 07:13 - Dec 09 13:30
GMT Dec 09 15:13 - Dec 09 21:30
AEDT Dec 10 02:13 - Dec 10 08:30

[Edinburgh Napier IT Support is not here anymore @EdNapITSupport]

Well done to the hard working JKCC staff- well deserved

[ENSA @napierstudents]

Congratulations to the Jack Kilby Computing Centre Helpdesk Staff, who have won Best On-Campus Service in our student-nominated Excellence Awards 2020!

#ENSAExcellenceAwards2020 #EdNapier #EdinburghNapier
https://t.co/VNWSJKO6xq

[Edinburgh Napier IT Support is not here anymore @EdNapITSupport]

Update: University websites now restored
The issue with the University websites has now been resolved and the services restored. Thank you for your patience. We apologise for any inconvenience caused by this unscheduled downtime.
https://t.co/6QL8p5P6uS
[email protected]

[Edinburgh Napier IT Support is not here anymore @EdNapITSupport]

Mac Users: Apple will release the next major version of macOS, Big Sur on 12/11/20
This won't work with the VPN software provided by the University. If you use a Mac with the VPN do not upgrade to Big Sur until we’ve confirmed that it is safe to use:
https://t.co/hpJF1OdOgQ

[Edinburgh Napier IT Support is not here anymore @EdNapITSupport]

Some University websites are currently unavailable. We’re working to resolve the issue and will send out a further communication once the websites are back online. We apologise for any inconvenience caused by this unscheduled downtime

[Edinburgh Napier IT Support is not here anymore @EdNapITSupport]

The issue with Resource Booker has now been resolved. We apologise for any inconvenience caused. If you experience further issues with the service please contact us: https://t.co/zZ9gouO9nl
For further service updates check our Service Status Screen: https://t.co/6QL8p5P6uS

[Edinburgh Napier IT Support is not here anymore @EdNapITSupport]

Mac Users: Apple will release the next major version of macOS, Big Sur on 12/11/20
This won't work with the VPN software provided by the University. If you use a Mac with the VPN do not upgrade to Big Sur until we’ve confirmed that it is safe to use:
https://t.co/hpJF1OdOgQ

[Edinburgh Napier IT Support is not here anymore @EdNapITSupport]

The issue with Resource Booker has now been resolved. We apologise for any inconvenience caused. If you experience further issues with the service please contact us: https://t.co/zZ9gouO9nl
For further service updates check our Service Status Screen: https://t.co/6QL8p5P6uS

[Edinburgh Napier IT Support is not here anymore @EdNapITSupport]

We’re aware that there is an issue with Resource Booker, some are experiencing difficulty accessing the service.

We’re working with the provider to resolve the issue and will send a further tweet when the service is back online.

We apologise for any inconvenience caused.

[Turnitin Status @TurnitinStatus]

We believe that report generation times are returning to normal. However, some users may still be experiencing degraded report generation times, due to the backlog created by yesterday’s incident. You can track the progress by visiting our status page: https://t.co/iRRtsBE3Pn

[Turnitin Status @TurnitinStatus]

Users will still continue to experience slow report generation during this time while we process the backlog of submissions.
To track the progress of this issue please visit our status page at https://t.co/WTtFYND7Rt

[Turnitin Status @TurnitinStatus]

https://t.co/y4VEqNR5D3, https://t.co/JeQUUldQu8, iThenticate, SimCheck, Similarity and Originality are currently experiencing an unexpected service degradation.
We believe we have resolved the issue and we are continuing to monitor the situation.

[Edinburgh Napier IT Support is not here anymore @EdNapITSupport]

Update: Online Video Service now Restored

The issue with the Online Video Server has now been resolved and the service restored. Thank you for your patience.

We apologise for any inconvenience caused by this unscheduled downtime.

[Edinburgh Napier IT Support is not here anymore @EdNapITSupport]

The Online Video Server is currently unavailable.

Information Services are working to resolve the issue and will issue a further update once the service is back online.

We apologise for any inconvenience caused by this unscheduled downtime.

[Edinburgh Napier IT Support is not here anymore @EdNapITSupport]

@kellystapletonx please email [email protected] from any email address and we will reply

[Edinburgh Napier IT Support is not here anymore @EdNapITSupport]

In order to upgrade Moodle's storage infrastructure, the service will be unavailable from 0700 to 0800, Thursday 29th October. Information Services apologise for any inconvenience this may cause. For any enquiries please contact the IS Service Desk.