EDF Issues

After 8 years of issues with EDF, I am taking to social media to join with others to add pressure to sort their customer service

[EDF Issues @EdfIssues2023]

So maybe I should explain why I have felt the need to take to social media and air my grievances against @edfenergy

[Alison Greenwood @AliGreenwood21]

@edfenergy and here we are again. Another month being harassed/hounded/threatened with legal action over a bill that belongs to another business 178ft away!

[Jacob @mr_jacoob]

@edfenergy reports €10 billion profit yet withholds £7k owned to my mother over a meter mixup. Retweet if you believe EDF should stop ripping off vulnerable people.
@MartinSLewis @K_Fletcher_MP @carolvorders #CustomerService #CorporateGreed

[El Money @SepLad]

Tut, tut, tut @edfenergy another coercive email to replace my electricity meter - what are you going to do about this @ofgem?

[UTD we stand @deancf1]

@ofgem typical I can’t message privately, I have these horrible people at @edfenergy trying to tell me they won’t remove my smart meters, I want them out and I want traditional meters in asap

[David H @DavidH___]

So @edfenergy...

I booked a smart meter installation on your website, picking the 2 hour slot option. This obviously just defaulted to 4 in the actual email confirmation.

I've been bugged by someone in a call centre all week about getting a smart meter.

[Mark Pike @markpike1967]

Wow @edfenergy can not believe your request to pay £300 early exit fee for gas and electric for my father in law who recently passed away. Absolutely incredible!

[Lesley Graham @Lesleyg112]

@edfenergy no responses to any of my emails, texts and WhatsApp messages

[brian, not the messiah @briannotmessiah]

@edfenergy thanks for wasting my time, you have phoned me for over 12 months telling me I need a new, smart meter. When advised for the 20th time I don’t want one, you tell me that it’s ok, I can have a standard meter- not smart. Your engineer visits- with a smart meter. GRR

[Dominique Moore @DGNMoore]

@edfenergy @ofgem twice requested large credit on my account be refunded still not happened firsts time about a year ago recently over 10 days ago, I am entitled to my own money

[Lesley Finlayson @LesleyFinlayson]

@edfenergy your customer service for digitally excluded, mentally ill, disabled people is non existent. What a dreadful company.

[EDF Issues @EdfIssues2023]

@edfenergy @duchess33 You say you are sorry to hear this, but looking at your account over the last year, you hear it a lot, so it’s not really a surprise is it?

[Zoe @duchess33]

@edfenergy trying to close my mother I. Laws acc as she is at end of life in a care home , very unhelpful randomly putting me on hold without saying then told me he was in a meeting and couldn’t speak with me was asking for details so I could call back & name - he hung up

[amanda tilley @pacatilley]

@edfenergy I've tried to ring over past few days no answer so on Friday I sent a what's app still nonreply.

[Wondergirls @Wonderg01709659]

@edfenergy got a smart meter to stop being bombarded with messages to change my old meter.that done I am being bombarded with messages to check meter amount and top up??? I have £169 on it. Please get your act together as will block or change supplier

[EDF Issues @EdfIssues2023]

Great service from @edfenergy as standard

[Christina Wallace @Chrissy100111]

@EdfIssues2023 it turns out EDF didn't have the technology to know what I was using and my meter had broken. I have a new one which is in credit mode but is essentially a prepayment meter. It has no reading atm and doesn't include solar I also need a step ladder to use it

[EDF Issues @EdfIssues2023]

@ajcwbay @jennifermclaren @edfenergy We had approx 10 visits to fit a new meter, every time they turned up unprepared and had to rebook

[LJ. @LJMarathon6]

@PastdueCredit I don't think in .y 43 years I have ever been harassed and bullied by an agency so much. Text email daily. Please stop adding pressure to a situation that @edfenergy need to sort by proving my extortionate charges @financialombuds #MartinLewis #edf #harrassment

[Jenny McLaren @jennifermclaren]

I really don’t understand @edfenergy - my gas meter hasn’t been working for two months or sending them readings and they don’t think they need to send out an engineer? I mean I’m fine with my gas bill being zero but I feel like they shouldn’t be.