Bec Herdson

[Bec Herdson @EdgarFrogBro]

@SunderlandAFC I need to speak to someone about tickets but I work all day and can’t get to the box office. My mum went down to see if she could sort out for me but gave up after three and a half hours in the queue. Please can someone contact me to help?

[Bec Herdson @EdgarFrogBro]

@BurgerKingUK @BurgerKingUK when are Bean Burgers coming back? Pleeeeeeeaaaaaaassssseeeeee

[Bec Herdson @EdgarFrogBro]

@arrive_happy Too late

[Bec Herdson @EdgarFrogBro]

@arrive_happy Read your DMs!!

[Bec Herdson @EdgarFrogBro]

@arrive_happy Hoppa- is there no way to actually speak to someone about my booking?? All I want to know is my pick up time for departure, which is tomorrow. Awful customer service!

[Bec Herdson @EdgarFrogBro]

@DunelmUK @DunelmUK my elderly parents are having huge problems with a faulty bed they’ve purchased from Hylton Retail Park. Can someone please get back to me with the name of someone we can contact to complain or get an immediate resolution? They’ve been messed around for a month now.

[Bec Herdson @EdgarFrogBro]

@AdmiralUK What is your current turnaround time for dealing with customer complaints please?

[Bec Herdson @EdgarFrogBro]

@megabusuk @samftaylor27 @AdzAdzPass Laura, it was horrendous. When we finally left Leeds the new driver was fantastic but before like that it was a farce. Seriously worried about the journey back today.

[Bec Herdson @EdgarFrogBro]

@megabusuk Megabus- the passengers from Middlesbrough onwards are now back on the damaged bus. At least, I hope we all are. Purely by luck that we spotted where the driver had gone. I’m really upset. Zero communication. Zero apology. Is this bus even safe?

[Bec Herdson @EdgarFrogBro]

@megabusuk @megabus @megabusuk?

[Bec Herdson @EdgarFrogBro]

@megabusuk @megabus? We literally all got dumped out of the bus just before the coach station. I’m going to have to find a toilet, then what??

[Bec Herdson @EdgarFrogBro]

@megabusuk There doesn’t appear to be a toilet at all, and now he’s hit a lamppost

[Bec Herdson @EdgarFrogBro]

@AdzAdzPass @megabusuk Well, he’s just had to backtrack because he got lost, so….

[Bec Herdson @EdgarFrogBro]

@megabusuk Can you let me know if coaches between Manchester and Sunderland tomorrow evening will have toilets on or not please?

[Bec Herdson @EdgarFrogBro]

@AdzAdzPass @megabusuk Left Sunderland at 5pm, 55 minutes late.

[Bec Herdson @EdgarFrogBro]

@megabusuk And unbranded coaches definitely need to announce their presence! It’s a good job we overheard someone ask. He wasn’t parked in the right bay either.

[Bec Herdson @EdgarFrogBro]

@megabusuk It didn’t say anything about that on my ticket reservation though. Why are using coaches without toilets on board? It’s not good enough. I have MS and I’d never gave booked if I thought it possible that a 2.5 hour journey wouldn’t have a toilet on board.