Eder CASTRO

[Eder CASTRO @Edr_Kstro]

UPDATE: @ASUS intervened & Depanero reversed their 3rd "No Trouble Found" verdict. Apparently they are now "repairing" the laptop they claimed had no defect.

This proves the systemic issue.

We now demand FULL transparency.

@depaneroro @eMAG
#ConsumerRights #Romania #ANPC

[Eder CASTRO @Edr_Kstro]

I have a baby at home. My ASUS Vivobook S16 overheats randomly to 70°C+ on the surface & 90°C+ in BIOS — even while powered off.

Returned 3 times to Depanero (eMAG). Fraud, danger, zero accountability.

Evidence :
https://t.co/jSkYlJyplb

Please share.

@depaneroro @eMAG @ASUS

[Eder CASTRO @Edr_Kstro]

I am deeply disappointed in how my cases were handled.

As a foreigner in Romania, I expected protection. Instead: delays, mistakes, incompetence.

Where can consumers go when ANPC itself fails?

@ECCRomania @ECC_web @justitiei

#ConsumerRights #Romania #Asus #Depanero #eMAG

[Eder CASTRO @Edr_Kstro]

The authorized ASUS service center in Romania (Depanero) insists that these temps even while powered off - are "within normal range."

@ASUS @AMD @AMDRyzen are you aware your authorized partner is dismissing critical overheating risks as acceptable?

#ConsumerRights #ANPC

[Eder CASTRO @Edr_Kstro]

This is NOT an isolated case.

Depanero service report: #6092312, #6170120, #6180404 (ongoing)

ANPC complaints: #67243 & #67440

Every single time: “Defect nemanifestat” (no fault found). Even eMAG staff in Iași witnessed the overheating live. Still denied.