UPDATE: @ASUS intervened & Depanero reversed their 3rd "No Trouble Found" verdict. Apparently they are now "repairing" the laptop they claimed had no defect.
This proves the systemic issue.
We now demand FULL transparency.
@depaneroro@eMAG#ConsumerRights#Romania#ANPC
I have a baby at home. My ASUS Vivobook S16 overheats randomly to 70°C+ on the surface & 90°C+ in BIOS — even while powered off.
Returned 3 times to Depanero (eMAG). Fraud, danger, zero accountability.
Evidence :
https://t.co/jSkYlJyplb
Please share.
@depaneroro@eMAG@ASUS
The authorized ASUS service center in Romania (Depanero) insists that these temps even while powered off - are "within normal range."
@ASUS@AMD@AMDRyzen are you aware your authorized partner is dismissing critical overheating risks as acceptable?
#ConsumerRights#ANPC
This is NOT an isolated case.
Depanero service report: #6092312, #6170120, #6180404 (ongoing)
ANPC complaints: #67243 & #67440
Every single time: “Defect nemanifestat” (no fault found). Even eMAG staff in Iași witnessed the overheating live. Still denied.