@janefenwickx @British_Airways This isn’t good enough @British_Airways I’m waiting for family on this flight at the destination. Have to endure an emergency landing with an engine on fire from one of your planes being dramatic enough. You’ve now left them all high and dry with no comms for hours.
@British_Airways@Ben_Simkin69 What about the people who don’t have twitter and have had no update for those 5 hours locked in a room. #britishairways are utterly rubbish. Don’t offload the problem with local authorities, YOU need to manage the situation and communicate better.