EE

Here to help you get the most from Home, Learn, Work and Game.

Need support? Contact us through the EE app:

[EE @EE]

We already talk football with our hands. Let's use them to learn British Sign Language. As @england @fawales @northernireland @scotlandNT lead partner, EE & @royaldeaf are upskilling fans, so that Deaf BSL users feel included in football conversation. Support. It’s in your hands.

[EE @EE]

@jqckdawson Hi Jack, we experienced technical issues with some of our services yesterday. These have now been resolved and services are running as normal.

[EE @EE]

@Evolife80 Hi Gar, thanks for reaching out.

I know how important it is to keep connected, you can check the network status in your area and find the latest updates through here 👇
https://t.co/HMmVXWJUMh

[EE @EE]

@chelshakespeare Hi Chelsey, thanks for your kind words.

I'm glad to hear you had a good time in the Dartford store 😊

[EE @EE]

@queenmiserable Hi there, thanks for checking.

This isn't EE or one of our partners, I'm glad you knew it seemed off.

You can check what numbers we'd call from on here 👇
https://t.co/YbT7xM6kmp

[EE @EE]

I know that must be frustrating, we'd always want to make sure you're getting the most out of your service.

If you're unhappy with how things have gone then you can give our customer care team a call who can raise a complaint, you can reach them on 150 from an EE mobile or 07953 966 150 from any other line.

[EE @EE]

@RickyHubba69737 That's right, the pass would just be something that's added against your mobile, and would let you play games or watch videos on your phone without using your data allowance.

[EE @EE]

It's a shame to hear that, we know how important it is to keep connected.

If the coverage checker doesn't match your experience then please have a chat with our customer care team who can check things our further.

You can reach them on 150 from an EE mobile or 07953 966 150 from any other line.

[EE @EE]

I'm with you Ricky, the pass would automatically be added onto your mobile plan with us.

If you check the EE app and go to add-ons it should show in there, if it doesn't then please give our team a call who'll be able to check it out for you.

You can reach them on 150 from an EE mobile or 07953 966 150 from any other line.

[EE @EE]

@melfel2022 Hey Melanie, I understand this will be frustrating! We don't have access to accounts from here, but you could give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone.

[EE @EE]

@cherrycherrybel I understand this will be frustrating, if the team are looking into it, it will be resolved asap. It's worth checking out WiFi calling > https://t.co/iMOYU7tiOx which can help keep you connected.

[EE @EE]

@ODellBoy Morning Carl, I'm not aware of any issues, but you can check and report any problems online > https://t.co/S9h9CucoP3 the team will be able to look into this for you.

[EE @EE]

@matt_jackson83 Morning, we understand how important it is to stay connected, now more than ever. You can check and report any issues directly to the team online > https://t.co/S9h9CucoP3 if nothing is showing, they will raise this further for you.

[EE @EE]

@filmAlive Hi Andrew, this would normally cancel along with the main plan.

It'd be best to check in with our customer care team so they can look over your details, you can ring 150 from an EE mobile or 07953 966 150 from any other line.

[EE @EE]

@ChrisByorkB90 That does sound frustrating Chris, we'd always want to make sure you were getting the most out of your EE service.

You can text HELP to 66033, this will run some checks on your line and work on getting things back to what you'd expect.

[EE @EE]

@fruitealeaf I'm not aware of any issues with the broadband this morning, please text HELP to 66033 as this will run some checks and tests on your line.

If this doesn't resolve it then a member of the customer care team will give you a call to check on it further.

[EE @EE]

@callme_kells They are the best ones to help with this, if you are unhappy with how things were resolved and the service you're receiving then please reach back out to them as you'd be able to open and escalate a complaint.

[EE @EE]

@cbeastie87 It's a real shame to hear that, we'd always want to make sure you were getting the most out of your EE service.

I'd recommend texting HELP to 66033, this will run some checks and tests on your connection and hopefully get to the bottom of what's going on.

[EE @EE]

@gogs42 If you're still seeing issues with the app then it'd be best to have our customer care team take a look over everything, you can call 150 from an EE mobile or 07953 966 150 from any other line.

[EE @EE]

It's a real shame to hear that Jamie, we'd always want to make sure you were getting the most out of your EE service.

I appreciate you've spoken with the team previously but they are the best ones to help, if you are unhappy with how things have gone you can ask them to open and escalate a complaint.