Second issue @airfrance: My luggage has been lost. Again. Is it going to make it before Christmas or shall I start looking for other Christmas gifts? I also have some special creams for my baby's skin which I can purchase only from Japan. I need my luggage ASAP! Thank you.
Dear @airfrance,
This time before boarding your employees asked me to put my carry-on in the hold. They requested me to move all the fragile and valuable things into a plastic bag which resulted in moving everything. Do you see a difference of volume between these two? I don't.