Efthalia Rolls

🌱

[Efthalia Rolls @EfthaliaRolls]

@LibDems The council pays my daughter’s care costs currently £1950pw. Of that, £1000 goes to the agency and only £950 to the carer. The system has to change so that carers are properly rewarded and companies don’t make huge profits from taxpayer money.

[Efthalia Rolls @EfthaliaRolls]

@Ferretgrove Our live in carer costs £1900pw of which the carer receives only £900. Most of this cost is covered by the council so it is taxpayers money directly profiting the care agencies to the tune of £50k per year. It’s outrageous.

[Republicans against Trump @RpsAgainstTrump]

This wins the internet 🤣https://t.co/yGF4zGkRps

[Efthalia Rolls @EfthaliaRolls]

@IanDunt Compare this trash to the Ed Davey video. It tells us everything we need to know about their comparative values, priorities and integrity.

[Ed Davey @EdwardJDavey]

Caring isn’t just my family's story, it is the story of millions, caring for each other, dealing with tough times, and keeping going with love.

Sharing our story hasn't been easy, but it's important. It's time to bring carers' experiences into the light.

[Efthalia Rolls @EfthaliaRolls]

@Toryscott It’s bad enough that these decisions are made based on money rather than what the patient needs ……. and quite absurd when one agency tries to save money by forcing another to pay instead. The system is broken. Hope Clare is recovering well now.

[Efthalia Rolls @EfthaliaRolls]

#aurora #NorthernLights in Kent tonight

[Efthalia Rolls @EfthaliaRolls]

@Ocado HELP! Your website, app and phone line are all down and I can’t checkout my shopping for tomorrow 😱

[Gabriella Rolls @rolls_gabriella]

@TheLastLeg #isitok that there is no accessible way for new wheelchair-using comedians to enter into the comedy world? I have entered 2 national competitions both of which have no accessible venues! At least this is giving me more material? #sitdowncomedy #wheelynotfunny

[Efthalia Rolls @EfthaliaRolls]

@houseoffraser @age_uk I HAVE SENT YOU DMs
Over the last month I have sent many DMs
I sent more just now
Why aren’t you actually responding to them?

[Efthalia Rolls @EfthaliaRolls]

@houseoffraser Over a month since I complained about the way your staff treated my elderly mother and still no response. @age_uk can you help?

[Efthalia Rolls @EfthaliaRolls]

@houseoffraser @age_uk Hmm starting to think that you are auto-replying without reading previous tweets and DMs 🤣

[Efthalia Rolls @EfthaliaRolls]

@houseoffraser @age_uk I HAVE SENT YIU MULTIPLE PRIVATE MESSAGES. NOW YOU ASKED ME TO EMAIL BUT THERE IS NO EMAIL ADDRESS

[Efthalia Rolls @EfthaliaRolls]

@houseoffraser @age_uk So far I’ve been contacted by Angelica, Angelo and Anizah all of whom have exchanged DMs and then disappeared. I’ve just been told to email the complaint details again but no email address was provided. This is absurd.

[Efthalia Rolls @EfthaliaRolls]

@JamesCleverly Please try and recruit a team of 24/7 carers for a vulnerable relative, including emergency and holiday cover and let me know how you get on.

(The pay is £14ph max as per the Direct Payments budget.)

You won’t get a single British applicant. Not one.

[Efthalia Rolls @EfthaliaRolls]

@houseoffraser How long should I wait? It is over 3 weeks since first complained

[Efthalia Rolls @EfthaliaRolls]

@houseoffraser Why are you ignoring a complaint about an elderly customer being misled by your staff? Why are you ignoring DMs and emails?

[Efthalia Rolls @EfthaliaRolls]

@rolls_gabriella @BethcOT Well it would be nice if they could provide a basic chair first and add the weapons later 😩

[Efthalia Rolls @EfthaliaRolls]

@houseoffraser Also, can you give me an email or phone number for customer services as your website “contact us” section goes round in circles via help articles which is not what I want.

[Efthalia Rolls @EfthaliaRolls]

@houseoffraser After 2 weeks still no explanation about the behaviour of your staff towards my elderly mother at your Bluewater store.

[Efthalia Rolls @EfthaliaRolls]

@houseoffraser I have complained already using your online complaint portal and have already DM’d you and had several holding responses.