Elean Quintero

Software Enginieer @zernio

[Elean Quintero @Eleqful]

At @zernio we really care about our customer support, and our whole team is committed to helping you with everything you need.

[Charles @charleslayerr]

When we receive a ticket from support, we also solve it fastest as possible.

The volume of support tickets jumps hard as we keep growing.
Last Friday alone we hit 54.
Most days sat around 28-35.

You could feel the product getting used more.
So I took a look at the numbers properly and made a brief summary in case someone is interested in our customer support.

Current status (from last 7 days):
• 205 resolved (91%)
• Only 19 still open
• This week we also closed 89 older tickets on top of the new ones

Resolution time (203 tickets):
• Median: 12.6 hours
• Average: 22 hours
• 39% resolved in under 1 hour
• 46% in under 6 hours
• 65% in under 24 hours

They are always escalated to a human and then decide if we can provide a solution via our automated process or it will take more time and effort.
A low percentage of them are closed because the problem is easy to end.

Top topics right now: WhatsApp, publishing, Instagram, TikTok, billing, webhooks, and account connections.

This isn’t magic. It’s a small team that’s obsessed with making sure customers don’t get left hanging.

When someone writes in, we want them to feel there’s a real person on the other side who actually gives a shit about their problem.

[Anwar Lemu @anwarlemu_]

Need to update the counting system on this. Linear's 5 new features rendered as 15 for some reason. Also need to filter out bug fixes from being counted.

@paletmiki still the clear champion though 🙌

[Miki Palet @paletmiki]

if you're posting on social media you must read this to get better results

we've conducted this study on the 36M posts that are indexed in @zernio

[Alberto Rosas @albertorosasg]

If you’re Spanish 🇪🇸 and visiting SF, you have to do this route.

Every Spaniard I know in the Valley is making a huge effort to inspire the next generation of founders.

The best thing that can happen to Spain is for more founders to come here, grow personally and professionally, and eventually either come back home or inspire the generation that follows them.

That’s how great ecosystems are built.

[Albert ✞ @aramisreq]

PD: Nada más recibir el “Sí” nos fuimos a misa y a adoración en la cripta de la Sagrada Familia, donde se casaron mis bisabuelos, para darle gracias a Dios, pedirle que proteja y bendiga siempre nuestra unión, y que nos prepare debidamente para el matrimonio

@julisempro 🤍

[Charles @charleslayerr]

En Zernio estamos buscando alguien que nos pueda echar un cable para hacernos BSP de Meta.

Actualmente somos tech providers, pero buscamos dar un paso más arriba y convertirnos en partners oficiales.

Si tenéis posibilidad de ayudarnos, o sabéis de alguien que pueda hacerlo -> DMs abiertos.

[Elean Quintero @Eleqful]

The velocity of this man to ship everything it’s just crazy 🐐

[Pau Guirao @guirao_pau]

From idea to pro in 20h.

Slack integration fully available now in @zernio!

[Zernio @zernio]

OpenAI turned ChatGPT into an ad network.

We turned it into one more line of code.

ChatGPT Ads is live in Zernio, same API you already use for Meta, Google, TikTok, LinkedIn, Pinterest, and X.

7 ad networks. 1 API key.

https://t.co/acjEwYMZ4Z

[Vive con Propósito. @PropositoyVida]

Erling Haaland compró filete, miel y leche fresca en la granja de una anciana y luego se fue a casa a cocinarlo él mismo. A veces pienso de verdad que se olvida de que es millonario

[Pau Guirao @guirao_pau]

https://t.co/O5k3Awtoh0

[Elean Quintero @Eleqful]

This is a total game-changer! If you run an agency or manage ads, you definitely need to check this out:

Open source ads dashboard, powered by @zernio

Enjoy! 🫶🏻

[Miki Palet @paletmiki]

Your ad spend lives in 5 different dashboards.

Meta, Google, TikTok, LinkedIn, X, all with their own metrics, all in separate tabs.

So we built one dashboard that shows every ad, every platform, one screen.

And we open-sourced it.

Link below 👇

[Elean Quintero @Eleqful]

Nahh that was a nuclear bomb, the GOAT has spoken on slack, stay tunned guys 🐐

[Miki Palet @paletmiki]

dropping bombs on slack today 💣🫣

[Miki Palet @paletmiki]

dropping bombs on slack today 💣🫣

[dani @pastaitana]

AITANA cantando SUPERESTRELLA con toda la selección española 🇪🇸

[Elean Quintero @Eleqful]

At @zernio we really care about our customer support, and our whole team is committed to helping you with everything you need.

[Miki Palet @paletmiki]

While everyone’s using Claude to design websites, we’re doubling down on human taste

This is our first fully designed page, crafted by @sergigiles:
https://t.co/KKHSnbJ6H7

[Elean Quintero @Eleqful]

@charleslayerr Thanks a lot ❤️ The support and feedback loop is incredibly helpful for us.

[Charles @charleslayerr]

shoutout @Eleqful for the BIG effort and all the team for supporting 🫡

[Sandra A. @SandraAtleeeti]

A los españoles no nos da miedo Argentina. Nos da miedo el árbitro, la FIFA, Pedro Sánchez y la Agencia Tributaria.

[Lucía is a star! ✮≅ @lucifeer10]

Comparte el Gato Cucurella de la suerte porque hoy jugamos la final del mundial