Elizabeth Barshay

[Elizabeth Barshay @ElizabethB53223]

@KRose0417 @SamsungUS Good luck with this process! I’ve been without a working fridge since February 24 and am still waiting for my refund. Customer service is SLOW and incredibly difficult to talk to! Hope it’s easier for you. Check out my history with them on my page.

[Elizabeth Barshay @ElizabethB53223]

@MikeG7799 @SamsungUS @HomeDepot Good luck with this process! I’ve been without a working fridge since February 24 and am still waiting for my refund. Customer service is SLOW and incredibly difficult to talk to! Hope it’s easier for you. Check out my history with them on my page.

[Elizabeth Barshay @ElizabethB53223]

@RajitSi88822490 @SamsungIndia @Samsung @SamsungMobileUS @samsungID @SamsungUS @SamsungSAUDI Good luck with this process! I’ve been without a working fridge since February 24 and am still waiting for my refund. Customer service is SLOW and incredibly difficult to talk to! Hope it’s easier for you. Check out my history with them on my page.

[Elizabeth Barshay @ElizabethB53223]

@PersonalTechFan @SamsungUS Good luck with this process! I’ve been without a working fridge since February 24 and am still waiting for my refund. Customer service is SLOW and incredibly difficult to talk to! Hope it’s easier for you. Check out my history with them on my page.

[Elizabeth Barshay @ElizabethB53223]

Day 14 since my offer and still no refund. My new case worker refuses to escalate me to her supervisor and my case has been delayed due to their own staffing issues. @SamsungMobileUS #CustomerComplaint #CustomerRights

[Elizabeth Barshay @ElizabethB53223]

@X community help me out! I got this email offer from @SamsungUS last week. Today a new case manager calls and said it was wrong and will be reduced by 40%. THIS IS ISNT RIGHT. #viral #CustomerServiceFail

[Elizabeth Barshay @ElizabethB53223]

The plot thickens The office of the president team called me and said the offer they provided IN WRITING was wrong and may not get approved by their E&R team. How do you call a customer to tell them your team member was wrong, own up and take the loss. You hired them! @SamsungUS

[Elizabeth Barshay @ElizabethB53223]

@bbb_us @SamsungUS Thank you! I have filed already and am waiting for a response.

[Elizabeth Barshay @ElizabethB53223]

Day 3, what is going on?! Ticket got cancelled and NO CALL from Samsung. @SamsungUS #CustomerSupport #BBB @bbb_us

[Elizabeth Barshay @ElizabethB53223]

Day 4…. What a journey @SamsungUS still no call, no reply, no solution for my fridge. #CustomerComplaint

[Elizabeth Barshay @ElizabethB53223]

Am I crazy or are we going in circles @SamsungUS, wait for the team, call your tech, wait for the team, the team reached out, get a work order…this is a complete fail. Happy to share my misery with the world! @bbb_us #viral #customerservicefail

[Elizabeth Barshay @ElizabethB53223]

Now the social media team won’t respond to me anymore. @SamsungUS really taking advantage here of their customers. A fridge that breaks after 5 years is unacceptable in today’s world and technology! #viral #CustomerRights #customersupportfail

[Elizabeth Barshay @ElizabethB53223]

Day two of waiting for @SamsungUS to
Call. Now the technician is avoiding me too. #CustomerComplaint

[Elizabeth Barshay @ElizabethB53223]

And the ridiculousness continues…. @SamsungUS #samsungappliances #CustomerComplaint #CustomerServiceFail

[Elizabeth Barshay @ElizabethB53223]

@SamsungUS let’s keep going if that’s what you want to do. As mentioned in my complaint I’ve had a rep hang up on me, a rep lie to me about texting, and a rep refuse to help me. A billion dollar company can’t get it together. #junyounghyun

[Elizabeth Barshay @ElizabethB53223]

Having to post again because @SamsungUS still couldn’t take the time to get it right. Call the technician, do something! If you need help with customer service and how to investigate there is a bigger problem here.

[Elizabeth Barshay @ElizabethB53223]

@SamsungUS @SamsungSupport I sent you a DM. I have also sent emails explaining everything. Your ticket system is flawed, I have had a repair tech come out 3 times yet there’s only one ticket open in your system. Your reps refuse to escalate my matter without another ticket entered for system purposes.

[Elizabeth Barshay @ElizabethB53223]

@SamsungSupport @SamsungUS 3 weeks, 3 failed repair visits, and $419 later, my fridge still doesn't cool. Now support says they can't help because of their own technician's paperwork error. I'm a mom in Fishers, IN, and I need a working kitchen. Case #4184255564 #ConsumerRights