@Mejuri I had the same issue and wasn’t sure what to do at first. I decided to email them directly and explained what was happening. They got back to me and were able to assist me with the issue. If you’re dealing with the same problem, I’d recommend trying their email support as well.
@MchelleKS@Col_Gate_ML@Nordstrom@FedEx Hi Michelle, thank you for sharing this update! We're so sorry you went through that, and we're really glad it's been resolved in your favor. Thanks for tagging us! If there's ever anything we can help with, you're welcome to reach us at [email protected].
I had the same issue, but when I emailed them, I was assisted and the issue was resolved. I’d recommend contacting them by email as well.
[email protected]