Ellen Groves

[Ellen Groves @Ellengroves]

@O2 hi, I’m trying to get something sorted on my account but every time I try to submit the issue it says please try later. Can you help?

[Ellen Groves @Ellengroves]

@NatWest_Help am trying to raise a complaint on the app as per your instructions but it is not user friendly. Making the situation so much worse!!!

[Ellen Groves @Ellengroves]

@GardenBuildings please give me a direct contact for your complaints dept regarding terrible service. Not getting anywhere by email so need to go higher.

[Ellen Groves @Ellengroves]

@BarclaysUKHelp please explain why a payment I made to my parents on 3/2/2025 STILL isn’t showing on their account. Not good enough.

[Ellen Groves @Ellengroves]

@NatWest_Help hi please can I get help with a credit card application. Thanks.

[Ellen Groves @Ellengroves]

@BootsUK hi can you help? Placed an order online which has been delivered but advantage card points still not showing over a week later. Thanks.

[Ellen Groves @Ellengroves]

@O2 any chance of some help to get this query resolved or is your Twitter customer service as bad as your telephone customer service?!

[Ellen Groves @Ellengroves]

@unclepippy @O2 @VodafoneUK @VodafoneUK help me out?? @O2 don’t seem to care about loyalty or customer service…

[Ellen Groves @Ellengroves]

@O2 what’s happened to your customer service?! I’ve always recommended you but I’ve been on the phone 32 minutes and I’ve never been so angry!!!

[Ellen Groves @Ellengroves]

@currys hi, I need some help with an unfulfilled order. I tried calling earlier bur it was useless.

[Ellen Groves @Ellengroves]

@NatWest_Help hi how do I find out which branches have the coin deposit machines?

[Ellen Groves @Ellengroves]

@SwizzelsMatlow 🍬

[Ellen Groves @Ellengroves]

@SwizzelsMatlow 🍬

[Ellen Groves @Ellengroves]

@LushLtd amazing service in your Brighton store yesterday. My daughter just turned 3 and loves bath bombs so thought she’d enjoy a visit. They made such a fuss of her letting her make potions and test bath bombs. Definitely spent more than intended but worth it to see her face🥰

[Ellen Groves @Ellengroves]

@O2 I’ve got a family member who wants an Apple Watch and is being told by EE that what they are offering is better but I disagree. How can I arrange someone to call him to discuss?

[Ellen Groves @Ellengroves]

@_RichardParry_ @Slottie7

[Ellen Groves @Ellengroves]

@boohoo_cshelp hi I paid for next day delivery on order no UK179509371 due today but haven’t even had a dispatch email. Can you help?

[Ellen Groves @Ellengroves]

@LittlehamptonFC

[Ellen Groves @Ellengroves]

@goustocooking @HelloFreshUK But it’s recyclable and makes no sense. You will lose customers.

[Ellen Groves @Ellengroves]

@goustocooking the whole reason we subscribe to Gousto is for the convenience. Your ingredients bags are recycled so what’s the point in this?! Prices go up but quality worsens… @HelloFreshUK time to come back.