The 15 year old girly inside this 30 year old woman was screaming ๐ฅน๐ฉท @ollymurs you'll forever have me screaming at ya concerts even when I'm grey and old xoxox
@virginmedia The last time was around an hour ago but I have easily spoken to around 15 different members of staff if not more within the last 2 weeks. No because the issue has not been resolved so I need to talk to someone from the credit file amendment team asap.
@virginmedia It's regarding my credit file and someone from your team assuring me they had updated when in fact they hadn't and also regarding an email I am still yet to receive
@virginmedia No I haven't been able to speak to someone regarding the actual complaint, no one on the customer service team is able to resolve or put me through to someone senior. I am waiting for a call back from someone which definitely won't happen as I've been told this 3 times before.
@virginmedia No, none because there is no one available to deal with it apparently. I have also contacted the credit file amendment team who take 14 days to respond which means I will have been waiting a month by the time they get round to looking into my complaint. It's an absolute joke.
@virginmedia I've been told for the last 4 days that I would recieve a phone call and anytime I call up no one is able to help and they just tell me my complaint has been 'escalated'