Elodie Gaillard

Customer Success Manager EMEA @outreach_io based in London! I tweet about #Tech #Digital #Sales #SalesTech #MarTech news - Tweets are my own.

[Elodie Gaillard @Elo_Gaillard]

And I have actually still no clue if and when my refund will be processed - after dedicating two hours of my afternoon to sort this out…

[Elodie Gaillard @Elo_Gaillard]

@lufthansa spent 2 hours on the phone today with your UK Customer Service for a simple question: was my refund request (sent in early September for a ticket cancelled in April 2020 because of COVID) being processed? Your agents made me wait (a lot) and then hung up on me twice!

[Elodie Gaillard @Elo_Gaillard]

This is the worst customer experience I’ve had in 4 years living in the UK. Being a Customer Success Manager myself, this is even more disappointing and frustrating. Please show your customers a bit more love - and respect.

[Elodie Gaillard @Elo_Gaillard]

🛎️ Le Saviez-Vous?🛎️ L’équipe de Business France UK travaille actuellement avec @marksandspencer pour aider le retailer britannique à sourcer des solutions #FrenchTech ➡️ Retrouvez le détail sur les challenges ici : https://t.co/HKuktSrvPQ

[Elodie Gaillard @Elo_Gaillard]

#BigData #AI #SocialCommerce #SocialListening #DigitalinStore #CustomerExperience #StaffExperience... Bilan sur les solutions digitales recherchées par les retailers 🇬🇧 après 1 an de crise du COVID!
https://t.co/6lZWlZdIRD

[Elodie Gaillard @Elo_Gaillard]

🔎Vous êtes une startup ou scaleup 🇫🇷 innovante dans les secteurs #retailtech #adtech #fintech #deeptech #createch #edtech #cybersecurity?
Le 🇬🇧 est votre marché prioritaire pour 2021-22?
🚀N'attendez plus et inscrivez-vous au programme d'accélération #UKImpact 🚀

[Elodie Gaillard @Elo_Gaillard]

Ne manquez pas notre webinar sur la #Fintech et la #RetailTech dans la zone 🇬🇧 🇮🇪 ce jeudi à 11h CET!
Nous ferons un état des lieux de ces 2 marchés au moment de la reprise post-crise COVID19 et présenterons le programme d'immersion #TechTourUKIE 👉

[Bpifrance @Bpifrance]

[JEUDI 11H]
Fintech & Retail Tech Tour UK-Ireland 2020 👉 https://t.co/HIblWGVNPv

[Elodie Gaillard @Elo_Gaillard]

@BF_Tech_UKIE @RebeccaAllen23 @getfluenceEN @BF_TechServices @Tibayrenc @TereMarshall10 @emmadrouineau @marcdezordo Many thanks to you @RebeccaAllen23 for taking the time to share your experience of the #AdTech industry with @getfluenceEN. A well conducted mentoring session with a lot of practical advice for the team to work on now!

[Elodie Gaillard @Elo_Gaillard]

@British_Airways can you help me with that?

[Elodie Gaillard @Elo_Gaillard]

@British_Airways I was supposed to fly to Lyon tomorrow on 20th of March (ref L5ESCO). I want to cancel it and get a voucher. But I have followed the online procedure and did not received any confirmation that my ticket is indeed cancelled, neither receive any voucher via email

[Elodie Gaillard @Elo_Gaillard]

Vous êtes une #fintech ou #retailtech 🇫🇷 ? Et souhaitez vous développer au 🇬🇧 et 🇮🇪 ? Rejoignez le #TechTourUKIE : 3 jours de rendez-vous B2B, cocktails de networking, keynotes & panel discussions sont au programme ! Candidatez ici 👉 https://t.co/lhk21TsBHT

[Elodie Gaillard @Elo_Gaillard]

A new day at #EuroShop2020 is about to start for our #FrenchTech delegation! Don’t miss @Alkemics X https://t.co/LXHUydOtkS conf about “How https://t.co/LXHUydOtkS facilitates & speeds up products’time to market, while offering better product transparency?” at HALL 6 | 61 at 12pm

[Elodie Gaillard @Elo_Gaillard]

3rd day at #EuroShop 🙌
Looking for
#instorecustomerexperience #digitalmarketing #omnichannel #payments #VR solutions? Our retail tech champions at the #FrenchTech pavilion are waiting for you ➡️ Hall 7a!

[Elodie Gaillard @Elo_Gaillard]

Ready for #EuroShop2020 💪 The best of 🇫🇷 #retailtech companies are here in Hall 7a! Don’t miss them! Come and see us until Thursday 🕒

[Elodie Gaillard @Elo_Gaillard]

On my way to #EuroShop in Düsseldorf ✈️
If you want to meet #FrenchTech companies helping the #retail industry innovate, come and see me tomorrow on the 🇫🇷 pavilion ➡️ https://t.co/fw5wbYEm27
Where to find us? Hall 7a

@BF_Tech_UK

[Elodie Gaillard @Elo_Gaillard]

Vous souhaitez faire décoller votre business au 🇬🇧 en 2020 ? Réaliser en 6 mois le cheminement qui devrait être parcouru habituellement en 18 mois 🚀
Déposez votre candidature pour le programme d'accélération britannique #ImpactEurope ICI👉 https://t.co/MiZwToNo7R

[Elodie Gaillard @Elo_Gaillard]

@catspadofficial @Cube_your_Life @Dagoma3D @Enlaps_live @familinkframe @HavrBrightLock @LanceyStorage @meetlockly @My_Oeno @onTracksCo cc @actronika @ARCHOS @hap2_u @redisoncompany @snips @TeamWistiki @WizziliOfficiel @Quantmetry @BF_Tech_UK

[Elodie Gaillard @Elo_Gaillard]

#IFA2019 starts TODAY! 19 #FrenchTech champions 🚀 are eager to meet you and to show off their latest products and solutions! Come and meet them at the French Pavilion 🇫🇷 📍IFA NEXT Hall 26, stands 360 to 381
➡️https://t.co/9U3bGOA2x6

[Elodie Gaillard @Elo_Gaillard]

Do not waste another second; register for the UK-France Retail Night 2019 on 2nd of May at @huckletree West London!
#retail #RetailTech #AI #CustomerExperience

[RetailEXPO @TheRetailEXPO]

The best of FrenchTech #start-ups, chosen by @BF_Tech_UK, understand the challenges in the retail industry and have developed #innovative solutions to help retailers succeed. Find these industry disruptors in the French Tech Lounge at #RetailEXPO19 https://t.co/GuAF4Dfjso