@madedotcom the customer service email is a joke.. I’ve been waiting for over a month for any kind of solution now on 2 issues and you just get ignored. The instant chat asks you the same things with no resolution - at a loss!
Poor experience @TheO2 for @britneyspears tonight. Paid for a ‘VIP tour’ which involved queueing for an hour to be shown a stage for 2 mins. And outfits that the host had no idea about, then had to leave. No photos allowed after email said we could. So disappointed! @VIPNationEU