@KenyaPower_Care pPlease note that my account number 2926943 (Zawadi Birya Masha) was disconnected this afternoon despite it having an overpayment. My meter is automatic. Kindly assist in restoring power. Thanks.
@StarTimesKenya My decoder smart card number 02764647748 is not working. It indicates that it is not activated despite the fact that I paid for my subscription on 24th December, 2023. Kindly rectify the problem. I contacted one of your agents almost one hour ago.
@KenyaPower_Care Hello. A number if customers in Serena area of Malindi town have had no power since about 9.00 am today (Saturday). This problem has become chronic. Can there be a lasting solution? Ref Acc number 29269453.
@KenyaPower_Care Why is our line in Serena, Malindi experiencing low/fluctuating voltage and frequent outages. Hardly do two days pass without our phase going off for at least 24 hours while our neighbours have power. Is there no lasting solution? Ref. Acc no. 29269453